Analyst's Research
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Lionel Lamy
Associate Vice President, European Software and Services

Team:
EMEA Services
Infrastructure
European Enterprise Survey 2013: Buyers' Attitude Toward Desktop and Workplace Services
Lionel Lamy
May 2013 - Doc # AE04V      Survey
Security is by far the most pressing investment priority within desktop services in Western Europe, with nearly double the importance of automation, which came a distant second. Beyond security, there is little to distinguish between aut ...
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Windows 8 — What It Means for You
Douglas Hayward, Lionel Lamy
May 2013 - Doc # lcUK24107513      IDC Link
The Financial Times led its front page earlier this week with a story about Microsoft "preparing to reverse course over key elements of its Windows 8 operating system, marking one of the most prominent admissions of failure for a new mass-m ...
Fujitsu Reports Heavy Losses — The European Services Perspective
Lionel Lamy
May 2013 - Doc # lcUK24101913      IDC Link
On April 30, 2013, Fujitsu reported a consolidated net loss of $776 million for fiscal 2012, compared to $454 million profit last year, primarily as a result of extraordinary loss stemming from the LSI device business.Full-year consolidated ...
HP Targets Mobility With Enhanced Enterprise Cloud Services Offering
Lionel Lamy, Angela Salmeron
May 2013 - Doc # AE57V      Event Flash
On April 4, HP announced an improved enterprise mobility offering with cloud-based management solution. HP then briefed the analyst community in early May on the details of the Enhanced Enterprise Cloud (ECS) mobility offering.

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France Telecom's Results Show Deteriorating Performance — France and Enterprise Markets Particularly Under Pressure
Lionel Lamy, Bruno Teyton, Chris Barnard
Apr 2013 - Doc # lcUK24092313      IDC Link
A few days after the downgrade of France Telecom from A- to BBB+ by Standard & Poor's, France Telecom presented 1Q financial results.The French group confirmed the free operating cash flow (FOCF) guidance of €7 billion for 2013 despite decl ...
EMEA Network Life-Cycle Services Taxonomy, 2013
Lionel Lamy
Apr 2013 - Doc # PM02V      Industry Development and Models
The EMEA Network Life-Cycle Services Taxonomy defines the services that are covered through research in the EMEA network life-cycle services Continuous Information Services (CIS) from IDC's European Services Group. Network life-cycle ser ...
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Verizon 1Q13 Results Show the Importance of Strategic Services Within the EMEA Region
Lionel Lamy
Apr 2013 - Doc # lcUK24081213      IDC Link
On April 18, 2013, Verizon released its 1Q results. Fran Shammo, Verizon's CFO, framed his presentation to analysts as a "solid start to 2013" enabled by strategic investments. Headline results show a total of $29.4 billion revenue for the ...
2012 Results: Mixed Performance Continues at KPN
Lionel Lamy, Chris Barnard
Apr 2013 - Doc # lcUK24075013      IDC Link
On February 27, 2013, KPN published its annual report for calendar year 2012. KPN's 2012 revenue was down 4.7% to €12.4 billion, with EBITDA (excluding restructuring costs) down 11% to €4.7 billion. Net profit for the period was reported do ...
Unisys Managed Services — Back in the Game
Lionel Lamy
Apr 2013 - Doc # AE55V      Event Flash
Unisys briefed IDC on its services solutions and capabilities in March. This document highlights the company's strategy and portfolio and provides our opinion on the company's European strengths and weaknesses.

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The European Services Market: 1Q13 and the Outlook for the Remainder of the Year
Lionel Lamy, Marianne Kolding, Juan Sacchi, Douglas Hayward, Mette Ahorlu, Annsofie Petersson, Jennifer Thomson, Jan Horsager
Apr 2013 - Doc # AE54V      IDC Presentation
This IDC Presentation was delivered in April 2013 to organizations subscribing to IDC's European Services programs.: The presentation comments on the main events in 1Q13, discusses the revenue progress of the key vendors during 4Q12 ...
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2012 Results Put Computacenter at a Crossroads
Lionel Lamy
Apr 2013 - Doc # lcUK24072713      IDC Link
On April 5, 2013, Computacenter published its annual report for 2012. For calendar 2012, Computacenter reported £2.9 billion revenue, a 2.2% increase over 2011 (a 6.5% increase in constant currency). The U.K., with £1.195 billion revenue, a ...
The Impact of Mobility and BYOD on Desktop Services
Lionel Lamy
Apr 2013 - Doc # AE53V      IDC Presentation
This IDC Presentation was presented to a vendor audience on March 26, 2013. It highlights the impact of the mobility and BYOD trends on the desktop or workplace services market. It also recommends a course of action for vendors that wish ...
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Fujitsu Launches the Patja Suite in Denmark and Takes Another Aim at Danish Municipalities
Jan Horsager, Annsofie Petersson, Lionel Lamy
Apr 2013 - Doc # lcDK24064213      IDC Link
Fujitsu's latest version of Patja — "Patja Easy," a virtual SingleView workspace which was first introduced in Finland in October last year — was launched in Denmark on March 6.The solution can be used on any device and the interface includ ...
IDC Enterprise Mobility Event: Main Findings
Lionel Lamy, Angela Salmeron, Chris Lewis
Apr 2013 - Doc # AE56V      Insight
This IDC Insight presents the main findings and discussion points from three IDC mobility-related presentations given as part of a vendor-focused IDC event held in London on March 26, 2013. The aim of this event was to explore and discus ...
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European Desktop and Workplace Life-Cycle Services Taxonomy, 2013
Lionel Lamy
Mar 2013 - Doc # AE02V      Industry Development and Models
The European desktop and workplace life-cycle services taxonomy defines the services that are covered in the European desktop and workplace life-cycle services Continuous Information Services (CIS) from IDC's European Services group. Des ...
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European Enterprises' Attitudes Toward Network Services
Lionel Lamy, Sylvia Wünsche
Feb 2013 - Doc # PM53V      IDC Presentation: Survey
This IDC presentation shows end-user organizations' attitudes toward network services. The study is part of a series of studies based on IDC's annual European Enterprise Services Survey that looks at different aspects of Eu ...
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IDC Predictions: EMEA Network Life-Cycle Services in 2013
Lionel Lamy, Chris Barnard, Bruno Teyton, Andy Hicks
Jan 2013 - Doc # PM51V      IDC Presentation
This presentation shows IDC's 10 predictions for the European network life-cycle services market in 2013. It follows the broader European IT services predictions presented to a vendor audience on December 6, 2012.

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The European Services Market: 4Q12 and the Outlook for 2013
Lionel Lamy, Marianne Kolding, Juan Sacchi, Douglas Hayward, Mette Ahorlu, David Bradshaw, Jan Horsager
Jan 2013 - Doc # AE51V      IDC Presentation
This IDC Presentation was delivered in January 2013 to organizations subscribing to IDC's European services programs.: The presentation comments on the main events in 4Q12, discusses the revenue progress of the key vendors during 3Q ...
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Atos Managed Services: Integrated, Looking to Grow
Lionel Lamy, Mette Ahorlu, Jan Horsager
Jan 2013 - Doc # PM52V      Event Flash
Atos held an analyst event on its Managed Services business on December 13. This document presents the highlights of Atos' Managed Services strategy, its recent achievements, and its focus for 2015. Since the acquisition of SIS in July 2 ...
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Dell Wyse — Strengthening its Workplace Virtualization Solutions Portfolio
Lionel Lamy
Jan 2013 - Doc # AE52V      Event Flash
Dell Wyse recently briefed IDC about its desktop virtualization solutions. This Event Flash highlights the company's portfolio and provides IDC's opinion on the company's strengths and weaknesses within this market in Europe.

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EMEA Network Life-Cycle Services: Market Analysis Perspective
Lionel Lamy, Chris Barnard
Jan 2013 - Doc # PM59U      IDC Presentation
This IDC Presentation was delivered on December 18, 2012. It looks at industry highlights within the network life-cycle space in EMEA, the market landscape, and key trends shaping network services in the region.: Finally, it present ...
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EMEA Network Consulting and Integration Services 2011 Market and 2012–2016 Forecast
Lionel Lamy, Andy Hicks, Bruno Teyton, Chris Barnard
Dec 2012 - Doc # IN03U      Market Analysis
This IDC study contains our forecasts for the enterprise and service provider markets of the EMEA network consulting and integration services (NCIS) market for 2011–2016. As we have seen from the various forecasts presented in this study ...
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IDC Predictions: European Services in 2013
Mette Ahorlu, David Bradshaw, Douglas Hayward, Jan Horsager, Marianne Kolding, Lionel Lamy, Annsofie Petersson, Juan Sacchi
Dec 2012 - Doc # EA56U      IDC Presentation
This presentation shows IDC's 10 predictions for the European services market in 2013.: The presentation was given to an audience via Webcast on December 6, 2012.

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Cisco Announces Intent to Acquire Cariden — Hoping to Reap Expected Growth Within the Service Provider Segment
Lionel Lamy, Andy Hicks, Bruno Teyton
Nov 2012 - Doc # lcUK23815612      IDC Link
 On November 29, Cisco announced its intention to buy privately owned Cariden Technologies Inc., a Sunnyvale, California-based supplier of network planning, design, and traffic management solutions for telecommunications service providers.C ...
European Enterprise Survey, 2012: European Enterprises' Attitude Toward Desktop Services
Lionel Lamy
Nov 2012 - Doc # AE03U      Survey
This IDC study looks at end-user organizations' attitude toward desktop services. The study is part of a series based on IDC's annual European Enterprise Services Survey 2012 that looks at different aspects of European companies' ...
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European Enterprise Survey, 2012: European Enterprises' Attitudes Toward Network Services
Lionel Lamy
Nov 2012 - Doc # PM05U      Survey
This IDC study looks at end-user organizations' attitudes toward network services. The study is part of a series of studies based on IDC's annual European Enterprise Services Survey that looks at different aspects of ...
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IDC End-User Computing and Consumerization of IT Conference — Main Findings
Lionel Lamy
Nov 2012 - Doc # AE55U      Event Flash
This IDC Event Flash presents the main findings from two IDC End-User Computing and Consumerization of IT Conferences held in London and Manchester on November 15 and 22, 2012, respectively. Vendors that presented to the 120+ ICT buyers ...
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Cisco Acquires Cloupia — The Network Virtualization Solutions Battle Is Taking Shape
Lionel Lamy, Chris Barnard
Nov 2012 - Doc # lcUK23798612      IDC Link
On November 15, Cisco announced its intention to acquire Cloupia for $125 million. Cloupia's infrastructure software automates the management of converged datacenter infrastructures with a view to "simplify the deployment and configuration ...
Cisco Intends to Acquire Meraki to Strengthen Cloud Networking for SMBs — The Services Perspective
Lionel Lamy, Chris Barnard
Nov 2012 - Doc # lcUK23798512      IDC Link
On November 19, Cisco announced its intention to acquire Meraki — a provider of midmarket "easy-to-deploy on-premises networking solutions that can be centrally managed from the cloud" — for $1.2 billion. As stated by Cisco, Meraki's intell ...
Avaya's European Strategy — Rebalanced, Refocused, and Looking to 2017
Lionel Lamy, Chris Barnard, Melissa Fremeijer, Isabel Montero, Michael Vorisek
Nov 2012 - Doc # PM58U      Event Flash
Avaya gave a briefing to analysts on November 20, focusing on its EMEA operations market activity go-to-market strategies and execution for 2012–2013. At the same time Avaya also provided its long-term vision to 2017. This was followed b ...
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Dell Acquires Gale Technologies — The Services Perspective
Lionel Lamy, Mette Ahorlu
Nov 2012 - Doc # lcUK23796712      IDC Link
On November 16, Dell announced the acquisition of Gale Technologies, a provider of infrastructure automation software that allows clients to streamline deployment of on-premises and hybrid clouds for self-service access to infrastructure.Cl ...
European Enterprise Survey, 2012: CIOs' Attitudes to Mobility Management and Consumerization
Lionel Lamy
Nov 2012 - Doc # AE04U      Survey
Consumerization will bring a sea change in the desktop services arena. The convergence of traditional desktop and mobile devices, the emergence of new device types, new applications and the changing attitudes of the new end-user generati ...
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Consumerization and the Future of End-User Computing
Lionel Lamy
Nov 2012 - Doc # AE54U      IDC Presentation
This IDC Presentation was delivered on November 15, 2012, to end-user organizations that attended IDC's Consumerization of IT event in Central London.: Thanks to IT, the workplace has been through major transformations over the last ...
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Fujitsu's Forum: Reshaping ICT, Reshaping Business — The European Services Perspective
Lionel Lamy, Mette Ahorlu, Annsofie Petersson, Philip Carter
Nov 2012 - Doc # PM57U      Event Flash
Fujitsu Limited held its annual customer and analyst forum in Munich on November 6–8. This IDC Event Flash takes a look at the company's vision and services strategy across Europe.

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IT Services at T-Systems' Annual Event
Mette Ahorlu, Lionel Lamy
Nov 2012 - Doc # QL58U      Event Flash
In this IDC Event Flash we look specifically at impressions around IT services from T-Systems' annual event in late September 2012. Comments around company status and progress as well as network-oriented activities have already been publ ...
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BT 2Q Results Disappoint in a Tough Quarter, With BT GS Still Failing on Promise to Deliver Growth
Lionel Lamy
Nov 2012 - Doc # lcUK23771212      IDC Link
This week, BT published its 2Q financial results for the period up to September 30, 2012. The headline results are as follows: total revenue is down 9% to £4,474 million (5% underlying ex-transit; down only 0.2% sequentially), EBITDA flat t ...
Tech Mahindra and Mahindra Satyam — Looking Beyond the Integration
Lionel Lamy, Douglas Hayward, Mette Ahorlu, Juan Sacchi
Oct 2012 - Doc # Q63U      Event Flash
Tech Mahindra and sister company Mahindra Satyam held an analyst event in London in the run-up to the full merger of the two companies. This short document takes a look at the combined entity's European services strategy.

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The European Services Market, 3Q12: The Outlook for the Remainder of the Year
Lionel Lamy, Marianne Kolding, Juan Sacchi, Douglas Hayward, Mette Ahorlu, David Bradshaw
Oct 2012 - Doc # EA54U      IDC Presentation
This IDC Presentation was delivered in October 2012 to organizations subscribing to IDC's European Services programs.: The presentation comments on the main events in 3Q12, discusses the revenue progress of the key vendors in 2Q12, ...
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Cisco Services: Automated, Lean, Customer-Led
Lionel Lamy, Chris Barnard, Andy Hicks, Dom Webb
Oct 2012 - Doc # PM56U      Insight
On October 4, 2012, Cisco held an analyst event in Bedfont Lakes (Cisco's European HQ) focused on its services capabilities and strategy. This short document takes a look at Cisco's EMEA services strategy in 2012 on the service provider ...
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The European Services Market: 2Q12 and the Outlook for the Remainder of the Year
Douglas Hayward, Juan Sacchi, Marianne Kolding, Lionel Lamy, David Bradshaw, Mette Ahorlu
Aug 2012 - Doc # Q59U      IDC Presentation
This IDC Presentation was delivered in July 2012 to organizations subscribing to IDC's European Services programs.: The presentation comments on the main events in 2Q12, discusses the revenue progress of the key vendors during 1Q12, ...
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Impressions from the Orange Business Services Event in Paris
Chris Barnard, Andy Hicks, Lionel Lamy, Bruno Teyton
Aug 2012 - Doc # CEMA18850      Insight
This insight summarizes the impressions of the EMEA network Life Cycle Services team, which attended the recent Orange Business Services two-day event in Paris. It was an opportunity for Orange Business Services to provide an update of t ...
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Verizon EMEA Analyst Forum 2012
James Eibisch, Melissa Fremeijer, Lionel Lamy, Eric Owen
Jun 2012 - Doc # PM54U      Event Flash
This IDC Event Flash reviews the Verizon Analyst Forum, held in London on May 23, 2012. During the event, executives from Verizon provided a comprehensive view on the company's portfolio of service offerings and laid out their strategy f ...
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Western European 2011 Desktop and Workplace Life Cycle Services Market and 2012–2016 Forecast
Lionel Lamy
May 2012 - Doc # AE02U      Market Analysis
This IDC study forecasts developments in the Western European desktop and workplace life cycle services market and provides an analysis trends vendors can expect over the 2011–2016 forecast period. Services within desktop and workplace l ...
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Western European 2011 Network Life Cycle Services Market and 2012–2016 Forecast
Lionel Lamy
May 2012 - Doc # PM04U      Market Analysis
This IDC study forecasts developments in the Western European network life cycle services (NLCS) market and provides an analysis of trends vendors can expect over the 2011–2016 forecast period. Services within NLCS include consulting, in ...
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The European Services Market in 1Q12 and the Outlook for the Remainder of the Year
Jennifer Thomson, Marianne Kolding, Juan Sacchi, Douglas Hayward, Mette Ahorlu, David Bradshaw, Lionel Lamy
Apr 2012 - Doc # Q53U      IDC Presentation
This IDC presentation was delivered in April 2012 to organizations subscribing to any of IDC's European Services programs.: The presentation comments on the main events in the first quarter of 2012, discusses the progress of the key ...
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IDC MarketScape: European Desktop Virtualization Services 2012 Vendor Analysis
Lionel Lamy
Apr 2012 - Doc # AE01U      Competitive Analysis
This IDC study represents a vendor assessment of the European desktop virtualization services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that lead to vendor succe ...
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Consumerization — What You Should Tell Your Customers
Lionel Lamy
Apr 2012 - Doc # AE51U      IDC Presentation
This IDC presentation was delivered on March 28, 2012, to vendor organizations that attended IDC's Consumerization of IT event in central London.: The presentation comments on the impact of consumerization on IT services in Europe. ...
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IDC Predictions — EMEA Network Life-Cycle Services, 2012
Lionel Lamy, Chris Barnard, Bruno Teyton, Andy Hicks
Feb 2012 - Doc # PM53U      IDC Presentation
In this IDC presentation, we highlight IDC's top 10 predictions for the EMEA network life-cycle services market in 2012. The predictions were presented internally in February 2012 and complement a broader set of services presented to IDC ...
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BT Global Services Improves Profitability in 2011
Douglas Hayward, Lionel Lamy
Feb 2012 - Doc # lcUK23310112      IDC Link
BT has published its financial results for fourth calendar quarter of 2011. For BT as a whole, revenue fell 5% to £4.8 billion,  EBITDA margin was up more than two points to 31.9% and free cash flow was £634 million. For BT Global Services ...
EMEA Network Consulting and Integration Services Market 2010 and 2011–2015 forecast: Preliminary 4Q11 Update
Lionel Lamy, Andy Hicks, Bruno Teyton
Feb 2012 - Doc # PM52U      Forecast Update
This IDC study presents our latest forecast (still preliminary) for the EMEA network consulting and integration market for 2010–2015. This study highlights the overall market size and growth for Western Europe as well as the EMEA region. ...
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The European Services Market in 4Q11 and the Outlook for 2012
Douglas Hayward, Marianne Kolding, Juan Sacchi, Jennifer Thomson, Lionel Lamy, Mette Ahorlu, David Bradshaw
Jan 2012 - Doc # PM51U      IDC Presentation
This IDC Presentation was delivered in late December 2011 and early January 2012 to companies subscribing to any of IDC's European services programs.: The presentation focuses on the main events in 4Q11 and examines the revenue perf ...
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IDC Predictions: European Services, 2012
Mette Ahorlu, David Bradshaw, Douglas Hayward, Marianne Kolding, Lionel Lamy, Juan Sacchi, Jennifer Thomson
Dec 2011 - Doc # Q12T      Event Proceeding
In this IDC presentation, we look at expectations for the European services market in 2012 in 10 predictions. The predictions were presented to IDC's customers in a Web conference on December 13, 2011.