Analyst's Research
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David Tapper
Vice President, Outsourcing and Offshore Services

Team:
Cloud Computing
Directions 2012 (U.S) Participating Analysts
Global Sourcing/Offshore
Outsourcing
Worldwide Services BuyerPulse Deals Database
Worldwide Services Research
IDC's Top 100 Worldwide Outsourcing Deals of 2010–2012
David Tapper
May 2013 - Doc # 241098      Update
This IDC update — using IDC's BuyerPulse Services Deals database, a database containing more than 45,000 deals — provides an in-depth analysis of the top 100 worldwide outsourcing deals in 2012 as well as trending analysis of the top 100 ...
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Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling Four-Quarter Deal Signings (March 2013 YTD) for Outsourcing/Managed Services Engagements
David Tapper, Xiao-Fei Zhang
May 2013 - Doc # 241097      IDC Presentation
This IDC Presentation provides an extended, in-depth analysis of rolling four-quarter deal signings for outsourcing/managed services deals from April 1, 2011, to March 31, 2013, using IDC's Worldwide BuyerPulse Services Deals database, a ...
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The Pulse of Outsourcing, 1Q13: IDC's Quarterly Look at Rolling Four-Quarter Deal Signings
David Tapper, Xiao-Fei Zhang
May 2013 - Doc # WC20130502      Event Proceeding
This IDC Web conference provides an analysis and assessment of outsourcing deals based on a rolling four-quarter view from 1Q12 through 1Q13. When it comes to the outsourcing market, also referred to as managed services, the world of dea ...
Worldwide and U.S. IS Outsourcing Services 2013–2017 Forecast
David Tapper
Apr 2013 - Doc # 240652      Market Analysis
This IDC study provides IDC's forecast for the worldwide and U.S. IS outsourcing services market for the 2013–2017 forecast period. This study highlights key assumptions and drivers that are creating significant changes in this market. I ...
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Worldwide Offshore IT Services 2013–2017 Forecast
Douglas Hayward, Curtis Robinson, Mark Schrutt, Mayur Sahni, David Tapper
Apr 2013 - Doc # 240653      Market Analysis
This IDC study answers the following questions::
  • How is the model of offshore evolving?
  • What is the opportunity for offshore providers by geographic region?
  • What are IDC's predictions and assumptions relating to
  • ...
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    Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling Four-Quarter Deal Signings (December 2012 YTD) for Outsourcing/Managed Services Engagements
    David Tapper, Xiao-Fei Zhang
    Mar 2013 - Doc # 240450      IDC Presentation
    This IDC Presentation provides an extended, in-depth analysis of rolling fourth-quarter deal signings for outsourcing/managed services deals from January 1, 2011, to December 31, 2012, using IDC's Worldwide BuyerPulse Services Deals data ...
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    The Pulse of Outsourcing Q4 2012: IDC's Quarterly Look at Rolling 4-Quarter Deal Signings
    David Tapper, Xiao-Fei Zhang
    Mar 2013 - Doc # WC20130321      Event Proceeding
    When it comes to the outsourcing market, also referred to as managed services, the world of deal making is being challenged like never before. The combination of more players, a turbulent economy, new delivery models, and increasing pres ...
    Impact of Cloud Services on the Traditional Services Market
    David Tapper, Elaina Stergiades, Curtis Price
    Mar 2013 - Doc # DR2013_T8_DT      Event Proceeding
    The following was presented at the IDC Directions conferences in Santa Clara and Boston in March 2013.

    2013 U.S. Buyer Deal-Making Needs and Strategies for Outsourcing Managed Services
    David Tapper
    Mar 2013 - Doc # 239860      IDC Presentation: Survey
    This IDC Presentation provides results of a comprehensive survey into current U.S. customer/buyer deal-making strategies by organizations that employ 1,000 persons or more and across the full range of outsourcing markets including BPO, a ...
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    Predictions 2013: New Models Take Hold and Opportunities Emerge in the Global Services Market
    Rebecca Segal, Cushing Anderson, Rob Brothers, Chad Huston, Gard Little, Melissa O'Brien, Melanie Posey, Lisa Rowan, David Tapper, Ali Zaidi, Peter Marston, Mukesh Dialani
    Feb 2013 - Doc # WC20130205      Event Proceeding
    This IDC Web Conference analyzes that while traditional models of service delivery continue to be disrupted, new opportunities are solidifying leveraging business analytics, mobility, cloud, and social business. Expertise in these key ar ...
    Let's Make a Deal: Changing U.S. Customer Contracting Requirements and Outsourcing Strategies
    David Tapper
    Jan 2013 - Doc # WC20130116      Event Proceeding
    This IDC Web Conference discusses deal making in the world of outsourcing (also referred to by a variety of other names, including hosting, managed services, and cloud), which is faced with customers whose needs are dramatically changing ...
    Worldwide Outsourcing Services 2013 Top 10 Predictions
    Mukesh Dialani, Melissa O'Brien, Lisa Rowan, Xiao-Fei Zhang, David Tapper
    Jan 2013 - Doc # 238973      Top 10 Predictions
    This IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2013. It highlights the major trends and critical developments that will affec ...
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    Worldwide Hosted Private Cloud Services 2012–2016 Forecast: New Models for Delivering Infrastructure Services
    Robert P. Mahowald, Frank Gens, Richard L. Villars, Satoshi Matsumoto, Chris Morris, Melanie Posey, Margaret Adam, Mark Schrutt, Vladimír Kroa, Connor G Sullivan, Ricardo Villate, Alejandro Florean, David Senf, David Tapper
    Dec 2012 - Doc # 238689      Market Analysis
    This IDC study examines the hosted private cloud (HPC) market, composed of dedicated private cloud (DPC) services and virtual private cloud (VPC) services, for 2011, with a five-year growth forecast for 2012–2016 and with trends and fore ...
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    Traditional Outsourcers Face a Major Hurdle: The Next Big Bet
    David Tapper
    Dec 2012 - Doc # lcUS23880112      IDC Link
    In the late 1990s, the traditional outsourcers at the time (e.g. IBM, CSC, EDS, Unisys) were disrupted by a new model called application service providers (ASPs), with a new set of rules, which proved really to be not just a new iteration o ...
    Market Analysis Perspective: Worldwide Application Life-Cycle Services, 2012
    David Tapper
    Dec 2012 - Doc # 238079      IDC Presentation: Forecast
    This IDC Presentation provides a summary of key 2012 industry trends reshaping the traditional application development and management (ADM) and testing service models offered by global SIs/outsourcers and boutique and new cloud service p ...
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    Market Analysis Perspective: U.S. Outsourcing, 2012 — The Impact of Cloud Services
    David Tapper
    Dec 2012 - Doc # 238080      IDC Presentation: Forecast
    This IDC Presentation provides a general overview of the infrastructure outsourcing markets including IS outsourcing (datacenter outsourcing) and network and desktop outsourcing services (NDOS). Market factors that are examined include r ...
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    IDC's Top 100 Worldwide Outsourcing Deals of 2009–2011
    David Tapper, Melissa O'Brien
    Nov 2012 - Doc # 238003      Update
    This IDC update — using IDC's BuyerPulse Services Deals database, a database containing more than 43,000 deals — provides an in-depth analysis of the top 100 worldwide outsourcing deals in 2011 as well as trending analysis of the top 100 ...
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    Shifting Traditional Outsourcing Deal-Making Strategies: Acceleration of Early Renewals and Potential Substitution with Cloud Options for U.S. Buyers
    David Tapper
    Nov 2012 - Doc # 237865      Customer Needs and Strategies
    This IDC study provides an insight into key changes of U.S. customer behavior across traditional outsourced markets (applications, datacenters, business process, network, desktop, and help desk), as well as newer cloud services options ( ...
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    For Traditional Services Firms Moving to the Cloud, the Clock Is Ticking
    David Tapper
    Nov 2012 - Doc # 237820      Industry Development and Models
    This IDC study focuses on U.S. buyer feedback that over the next five years their sourcing strategy will increasingly shift to using "pure-play" cloud providers (e.g., online, SaaS). This should be a warning sign to providers and outsour ...
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    Next-Generation "Desktop" Outsourcing: How Mobility, VDI, and the Cloud Are Fundamentally Disrupting This Market
    David Tapper
    Nov 2012 - Doc # 237757      Customer Needs and Strategies
    This IDC study, using demand-side results from two recent surveys involving outsourced cloud and mobile services in the U.S. market, highlights how customer adoption of desktop-related capabilities in the form of virtual desktop infrastr ...
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    Worldwide Offshore Key Horizontal BPO Services 2012–2016 Forecast
    Jim Westcott, Mark Schrutt, Mukesh Dialani, Douglas Hayward, Mayur Sahni, David Tapper
    Nov 2012 - Doc # 237637      Market Analysis
    This IDC study represents IDC's estimates and projections for spending on key horizontal BPO services provided by offshore companies for 2012–2016. It answers the following questions::
  • What are IDC's predictions and assumptions
  • ...
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    Convergence of Mobility and Cloud Services Will Drive a Fundamental Change in the Application Outsourcing Business Model and Potential Player Landscape
    David Tapper
    Nov 2012 - Doc # 237679      Industry Development and Models
    This IDC study uses demand-side results from two IDC buyer surveys involving outsourced cloud services and mobile professional and outsourced services in the U.S. market to highlight how U.S. customer adoption of mobility and cloud servi ...
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    From Traditional to Cloud Services: Navigating Into the Future
    David Tapper, Marianne Kolding
    Sep 2012 - Doc # WC20120920      Event Proceeding
    This IDC Web Conference presents a newly developed services market framework that assesses and defines the relationship between traditional and cloud services across the full breadth of 15 services markets. As part of this presentation, ...
    Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling Four-Quarter Deal Signings (June 2012 YTD) for Outsourcing/Managed Services Engagements
    Alexander Motsenigos, David Tapper
    Aug 2012 - Doc # 236596      IDC Presentation
    This IDC presentation provides an extended, in-depth analysis of rolling four-quarter deal signings for outsourcing/managed services deals from July 1, 2010, to June 30, 2012, using IDC's Worldwide Contracts Database, a database containi ...
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    Infosys Brings to Market Cloud Ecosystem Hub: Designed for Control While Enabling Flexibility
    David Tapper
    Aug 2012 - Doc # 236483      Event Flash
    This IDC Flash highlights the launch of Infosys' Cloud Ecosystem Hub announced on August 7, 2012.

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    The Pulse of Outsourcing Q2 2012: IDC's Quarterly Look at Rolling 4-Quarter Deal Signings
    David Tapper, Alexander Motsenigos
    Aug 2012 - Doc # WC20120816      Event Proceeding
    When it comes to the outsourcing market, also referred to as managed services, the world of deal making is being challenged like never before. The combination of more players, a turbulent economy, new delivery models, and increasing pres ...
    Reality of Nonlinear Growth
    David Tapper
    Aug 2012 - Doc # 236415      IDC Presentation
    This IDC Presentation focuses on how the services industry is in the beginning stages of shifting to what can be called "nonlinear" models of services consumption and delivery, which was presented at IDC's 2012 India Directions held in M ...
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    From Traditional to Cloud Services: A Market Framework
    David Tapper, Marianne Kolding
    Jul 2012 - Doc # 235783      Industry Development and Models
    This IDC study provides a framework highlighting the relationship between traditional and cloud services. Customers in today's world have an array of services from which to choose. When we look at the options available to them through th ...
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    Worldwide and U.S. IS Outsourcing Services 2011 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers
    David Tapper
    Jun 2012 - Doc # 235375      Competitive Analysis
    This IDC study provides a list of the top 10 IS outsourcers worldwide and in the United States in 2011, discusses which IS outsourcer firms are leading, and provides a set of future outlooks. This study also highlights the need for IS ou ...
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    2012 U.S. Buyer Requirements for Outsourced Cloud Services Part 2: Quality of Services and Financial Drivers
    David Tapper
    May 2012 - Doc # 234849      IDC Presentation: Survey
    This IDC presentation is part 2 of a 2-part series of buyer studies that provides results of a comprehensive survey into U.S. customer buying patterns and adoption of cloud-based outsourcing services across the lifecycle of cloud service ...
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    Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling 4-Quarter Deal Signings (March 2012 YTD) for Outsourcing/Managed Services Engagements
    Alexander Motsenigos, David Tapper
    May 2012 - Doc # 234736      IDC Presentation
    This IDC presentation provides an extended, in-depth analysis of rolling 4-quarter deal signings for outsourcing/managed services deals from April 1, 2010 to March 31, 2012, using IDC's Worldwide Contracts Database, a database containing ...
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    2012 U.S. Buyer Requirements for Outsourced Cloud Services Part 1: Road Map of Transformation
    David Tapper
    May 2012 - Doc # 234737      IDC Presentation: Survey
    This IDC presentation is part 1 of a 2-part series of buyer studies that provides results of a comprehensive survey into U.S. customer buying patterns and adoption of cloud-based outsourcing services across the lifecycle of cloud service ...
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    The Pulse of Outsourcing Q1 2012: IDC's Quarterly Look at Rolling 4-Quarter Deal Signings
    David Tapper, Alexander Motsenigos
    Apr 2012 - Doc # WC20120426      Event Proceeding
    When it comes to the outsourcing market, also referred to as managed services, the world of deal making is being challenged like never before. The combination of more players, a turbulent economy, new delivery models, and increasing pres ...
    Worldwide Offshore IT Services 2012–2016 Forecast
    Curtis Robinson, Douglas Hayward, Mark Schrutt, Mayur Sahni, David Tapper
    Apr 2012 - Doc # 234403      Market Analysis
    This IDC study answers the following questions::
  • How is the model of offshore evolving?
  • What is the opportunity for offshore providers by geographic region?
  • What are IDC's predictions and assumptions relating to
  • ...
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    Worldwide and U.S. IS Outsourcing Services 2012–2016 Forecast
    David Tapper
    Apr 2012 - Doc # 234202      Market Analysis
    This IDC study provides IDC's forecast for the worldwide and U.S. IS outsourcing services market for the 2012–2016 forecast period. This study highlights key assumptions and drivers that are creating significant changes in this market. I ...
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    Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling 4-Quarter Deal Signings (Dec '11 YTD) for Outsourcing/Managed Services Engagements
    Alexander Motsenigos, David Tapper
    Mar 2012 - Doc # 233699      IDC Presentation
    This IDC presentation provides an extended, in-depth analysis of rolling 4-quarter deal signings for outsourcing/managed services deals from January 1, 2010 to December 31, 2011, using IDC's Worldwide Contracts Database, a database conta ...
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    The Transformation of the Services Industry: How Cloud Services are Disrupting Old Models and Driving the Need for a Road Map to the Future
    Gard Little, David Tapper
    Mar 2012 - Doc # DR2012_T2_DT      Event Proceeding
    The following was presented at the IDC Directions conferences in San Jose and Boston in March 2012.

    The Pulse of Outsourcing Q4 2011: IDC's Quarterly Look at Rolling 4-Quarter Deal Signings
    David Tapper, Alexander Motsenigos
    Feb 2012 - Doc # WC20120223      Event Proceeding
    When it comes to the outsourcing market, also referred to as managed services, the world of deal making is being challenged like never before. The combination of more players, a turbulent economy, new delivery models, and increasing pres ...
    Worldwide Services 2012 Top 10 Predictions
    Rebecca Segal, Gard Little, Ali Zaidi, David Tapper, Cushing Anderson, Mukesh Dialani, Lisa Rowan, Rona Shuchat, Melanie Posey
    Feb 2012 - Doc # 233279      Top 10 Predictions
    This IDC study identifies the key trends that will shape the global services business in 2012. Its scope spans both the project-based markets, such as IT and business consulting, systems integration, application development, and cloud pr ...
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    Predictions 2012: Disruption Ahead in the Global Services Market?
    Rebecca Segal, Cushing Anderson, Gard Little, Alexander Motsenigos, Melanie Posey, Lisa Rowan, Rona Shuchat, David Tapper, Ali Zaidi, Mukesh Dialani
    Feb 2012 - Doc # WC20120209      Event Proceeding
    The past two years have seen recovery in the global services market but a global spending slowdown may impact that progress in 2012. While CIOs and business unit managers grapple with how to address newer IT disruptors like cloud, consum ...
    Worldwide Outsourcing Services 2012 Top 10 Predictions
    Alexander Motsenigos, Rona Shuchat, Mukesh Dialani, Lisa Rowan, David Tapper, Melissa O'Brien
    Jan 2012 - Doc # 232602      Top 10 Predictions
    This IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2012. It highlights the major trends and critical developments that will affec ...
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    Market Analysis Perspective: U.S. IT Outsourcing and Utility Services, 2011 – Market Directions and Player Positioning
    David Tapper
    Dec 2011 - Doc # 231857      IDC Presentation: Forecast
    This IDC presentation provides a general overview of the infrastructure outsourcing markets including IS Outsourcing (Data Center Outsourcing) and NDOS (Network and Desktop Outsourcing Services). Market factors that are examined include ...
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    Worldwide and U.S. IS Outsourcing Services 2011–2015 Forecast Update: November 2011
    David Tapper
    Dec 2011 - Doc # 231417      Forecast Update
    This IDC Forecast Update presents an updated five-year forecast for the worldwide and U.S. IS outsourcing services markets. It updates the previous IS outsourcing forecast published in Worldwide and U.S. IS Outsourcing Services ...
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