Analyst's Research
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Jim Westcott
Research Manager, Application Solutions

Team:
Canada Research
Canadian Services Team
Canadian Software Team
Canadian Application Outsourcing Services 2013–2017 Forecast
Jim Westcott
May 2013 - Doc # CA4CAS13      Market Analysis
This IDC study examines the application outsourcing services market and provides a forecast for the period from 2013 to 2017. The application outsourcing services market in Canada continues to grow, posting a 2012–2017 CAGR of 4.7%, to r ...
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Canadian Professional Services 2013–2017 Forecast
Jim Westcott
May 2013 - Doc # CA5CAS13      Market Analysis
This IDC study examines the Canadian professional services market and provides a forecast for the period from 2013 to 2017. Spending on IT professional services spending is estimated to have topped C$7 billion in 2012 and is projected to ...
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Application Management Services in the Canadian Financial Services Sector
Jim Westcott
Mar 2013 - Doc # CA3CAS13      IDC Presentation
This IDC Presentation examines the market conditions, trends, and competitive landscape for application management services in the Canadian financial services sector. The document, prepared in concert with IDC Financial Insights, examine ...
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Canadian Offshore IT Services 2013–2016 Forecast
Mark Schrutt, Jim Westcott
Mar 2013 - Doc # CA2SSC13      Market Analysis
This IDC study presents the 2013–2016 forecast for offshore IT services delivered to Canada. Canadian businesses continue to allocate an increasing proportion of their external IT budget to services sourced from offshore locations.:

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IDC MarketScape: Americas Business Consulting Services 2013 Vendor Analysis
Cushing Anderson, Jim Westcott
Feb 2013 - Doc # 239482      Competitive Analysis
This IDC study uses the IDC MarketScape model to provide an assessment of a number of providers participating in the Americas business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework an ...
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Application Management Services in Canada: End-User Survey Results Indicating Shift in Future Opportunities
Jim Westcott
Feb 2013 - Doc # CA1CAS13      Customer Needs and Strategies
This IDC study examines recent survey data from medium-sized and large Canadian businesses on their current usage of and plans for using third-party application management services. The market for application management services continue ...
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The Outsourcing Monitor, December 2012, Number 4, Volume 3: Is Outsourcing Delivering Value?
Jim Westcott, Mark Schrutt
Dec 2012 - Doc # CA1SSC12      Event Proceeding
This web conference occurred on December 12, 2012. On that date, CORE (Centre for Outsourcing Research and Education) and IDC Canada released the findings of the fourth Outsourcing Monitor. The Monitor is the combined effort of CORE, the ...
Who’s Jumping on the Cloud? Canadian Cloud Adoption Patterns and Attitudes
Mark Schrutt, Tony Olvet, Nigel Wallis, Jim Westcott, David Senf
Dec 2012 - Doc # CA3CCS12      IDC Presentation: Survey
This IDC Presentation examines the adoption of cloud services in Canada. IDC's research examined the current adoption of cloud solutions, who is buying, and what types of cloud services are showing early signs of success in the market. T ...
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Canadian Cloud Buyer Budget and Cost Expectations
Mark Schrutt, Tony Olvet, Nigel Wallis, Jim Westcott, David Senf
Dec 2012 - Doc # CA4CCS12      IDC Presentation: Survey
This IDC Presentation examines the current marketplace for cloud services in Canada and the dollar values at stake. The presentation reviews companies' current spend for cloud services and their project offerings such as infrastructure a ...
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Cloud Professional Services in Canada: End-User Survey Results
Jim Westcott
Dec 2012 - Doc # CA10CAS12      Customer Needs and Strategies
This IDC study examines end-user survey research to assess the market for cloud professional services in Canada. Cloud professional services is an emerging business in Canada, and while demand for the various cloud offerings varies by ty ...
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Worldwide Offshore Key Horizontal BPO Services 2012–2016 Forecast
Jim Westcott, Mark Schrutt, Mukesh Dialani, Douglas Hayward, Mayur Sahni, David Tapper
Nov 2012 - Doc # 237637      Market Analysis
This IDC study represents IDC's estimates and projections for spending on key horizontal BPO services provided by offshore companies for 2012–2016. It answers the following questions::
  • What are IDC's predictions and assumptions
  • ...
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    Enterprise Application Testing Services in Canada: End-User Demand and Requirements
    Jim Westcott
    Sep 2012 - Doc # CA13CAS12      Customer Needs and Strategies
    This IDC study conducts ongoing buy-side research with Canadian medium-sized and large businesses, and this document considers the usage of application testing services, both internal and external, and assesses the trends in this marketp ...
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    Public Sector BPO in Canada: Examining the Key Players and the Market Opportunity for Claims Processing BPO and Customer Care BPO
    Jim Westcott
    Sep 2012 - Doc # CA8CAS12      IDC Presentation: Survey
    This IDC Presentation examines the market for claims processing BPO and customer care BPO in the public sector (education, healthcare, federal government, and provincial and local government). In addition to current market size and forec ...
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    IT Services Firms in Canada 2012: Awareness, Selection Criteria, and Brand Perception
    Jim Westcott
    Sep 2012 - Doc # CA11CAS12      IDC Presentation: Survey
    This IDC Presentation explores IT services brand perception. Using survey data, the 13th edition of this perception Presentation examines awareness, perceptions, and brand association for the top IT services vendors in Canada in 2012. Th ...
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    Canadian IT Services 2011 Vendor Shares: A Look at 2011 Performance, Strategy, and Future Prospects for the Top 10 Players in Canada
    Julie Ross, Mark Schrutt, Jim Westcott, Marilyn Carr
    Sep 2012 - Doc # CA19ES12      Competitive Analysis
    This IDC study reviews the performance of the top 10 IT services vendors based on 2011 revenue performance in Canada. Included are 2010 and 2011 IT services vendor revenue estimates for the calendar year, year-over-year growth analysis, ...
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    Project-Based IT Services Requirements and Plans
    Jim Westcott
    Jul 2012 - Doc # CA3CAS12      Customer Needs and Strategies
    This IDC study examines recent end-user survey results on the topic of project-based IT services. The IT professional services market continues to suffer under the constraints of the global economy; however, recent IDC Canada survey data ...
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    Canadian Discrete Enterprise Application Testing Services 2012–2016 Forecast
    Jim Westcott
    Jun 2012 - Doc # CA1CAS12      Pivot Table
    This IDC Pivot Table provides the annual discrete enterprise application testing services forecast for the 2012–2016 period. This is the second forecast published for this market in Canada; however, this year's edition replaces the comme ...
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    CGI Acquiring Logica: Will Fortune Favour the Bold (Canadian Company)?
    Jim Westcott, Mark Schrutt
    Jun 2012 - Doc # lcCA23518812      IDC Link
    Canada has a new C$10 billion company and it is Montreal-based CGI Group. On May 31, CGI agreed to acquire Logica for C$2.8 billion. With no breakup fee, the proposed transaction is slated to close this September 2012.From a numbers perspec ...
    Canadian Enterprise Applications 2012–2016 Forecast
    Nigel Wallis, Jim Westcott
    May 2012 - Doc # CA5ECA12      Market Analysis
    This IDC study examines the Canadian enterprise application software market and provides a forecast for the period from 2012 to 2016. The market for enterprise applications totaled $4 billion in 2011, 5.5% higher than the previous year's ...
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    Canadian Application Outsourcing Services 2012–2016 Forecast
    Jim Westcott
    Apr 2012 - Doc # CA5CAS12      Market Analysis
    This IDC study examines the application outsourcing services market and provides a forecast for the period from 2012 to 2016. The application outsourcing services market is expected to continue to grow, with spending rising from approxim ...
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    Canadian Professional Services 2012–2016 Forecast
    Jim Westcott
    Apr 2012 - Doc # CA4CAS12      Market Analysis
    This IDC study examines the Canadian professional services market and provides a forecast for the period from 2012 to 2016. The IT professional services market continues to grow in Canada, increasing by 4% in 2011, reaching approximately ...
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    Application Services: Buyer Needs
    Jim Westcott
    Mar 2012 - Doc # CA2CAS12      Customer Needs and Strategies
    This IDC study examines recent survey data on application services spending — both application development services and application management services. Application services' spending continues to be one of the bright spots in the IT ser ...
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    IDC MarketScape: Americas Business Consulting Services 2012 Vendor Analysis
    Cushing Anderson, Jim Westcott
    Mar 2012 - Doc # 233433      Competitive Analysis
    This IDC study uses the IDC MarketScape model to provide an assessment of a number of providers participating in the Americas business consulting services market. The IDC MarketScape is an evaluation based on a comprehensive framework an ...
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    IDC MarketScape: Canadian SAP Implementation Ecosystem 2010–2011 Vendor Analysis
    Jim Westcott
    Dec 2011 - Doc # CA12CAS11      Competitive Analysis
    This IDC study represents a vendor assessment of the SAP-based systems integration ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the SAP i ...
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    IT Services Firms in Canada: Awareness, Selection Criteria, and Brand Perception
    Jim Westcott
    Dec 2011 - Doc # CA10CAS11      IDC Presentation: Survey
    This IDC presentation explores IT services brand perception. Using survey data, the 12th edition of the perception report examines awareness, perceptions, and brand association for the top IT services vendors in Canada.:
  • The re
  • ...
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