Analyst's Research
dotted lines
Analyst Photo
Rich Costello
Senior Research Analyst, Enterprise Communications Infrastructure

Team:
Directions 2012 (U.S) Participating Analysts
Network Infrastructure
Social, Unified Communications and Collaboration
Avaya Introduces Video Offering for Small and Midsized Enterprises
Melissa Fremeijer, Rich Costello
Jun 2013 - Doc # lcNL24185313      IDC Link
This IDC Link refers to the announcement by Avaya, a global provider of business collaboration and communications solutions of its new video collaboration solution for IP Office, which is designed specifically for the small and midsize ente ...
Worldwide Enterprise Network Infrastructure 2013–2017 Forecast
Rohit Mehra, Rich Costello, Petr Jirovsky
May 2013 - Doc # 240997      Market Analysis
This IDC study provides a five-year forecast (2013–2017) for the worldwide enterprise network infrastructure market. Data for 2013–2017 is forecast; data for 2008–2012 is actual data. This study includes Ethernet switch, router, WLAN, IP ...
purchase document
OpenTouch Cloud Offerings Highlight Alcatel-Lucent Analyst Conference
Rich Costello, Isabel Montero
Apr 2013 - Doc # lcUS24072813      IDC Link
At Alcatel-Lucent's annual Enterprise Analyst Conference in Annapolis, Maryland, on April 8–10, ALU brought together worldwide analysts covering both the Enterprise Communications and the Enterprise Networks Business Units. Michel Emelianof ...
Avaya Unveils Collaborative Cloud Strategy
Amy Lind, Rich Costello
Apr 2013 - Doc # 240495      Product Flash
This IDC Flash examines infrastructure vendor Avaya's long-awaited additions, announced at Enterprise Connect in late March 2013, to the company's cloud strategy, Avaya Collaborative Cloud.

purchase document
Avaya Collaborative Cloud Solutions Announced at Enterprise Connect 2013
Rich Costello, Amy Lind, Melissa Fremeijer
Mar 2013 - Doc # lcUS24042513      IDC Link
At the Enterprise Connect 2013 Conference in Orlando, Florida, on March 18, Avaya announced the long-awaited addition to its cloud strategy. The Avaya Collaborative Cloud includes solutions specifically designed for cloud service providers ...
Impressions from the Microsoft Lync Conference 2013
Amy Lind, Rich Costello, Vanessa Thompson
Mar 2013 - Doc # 239775      Event Flash
The inaugural Microsoft Lync Conference took place February 18–21, 2013, in San Diego. More than 800 attendees including 300 partners and 350 customers gathered at the sold-out event to get a first look at Microsoft's consolidated unifie ...
purchase document
Observations from TEAM Polycom 2013 Conference
Rich Costello
Feb 2013 - Doc # lcUS23949413      IDC Link
The theme of this year's global sales and partner TEAM Polycom 2013 Conference in Vancouver, Canada, the week of February 4 was "It's Our Time." The theme emphasizes Polycom's belief that it is the company's time, along with its ecosystem o ...
Worldwide Unified Communications and Collaboration 2013 Top 10 Predictions
Rich Costello, Leslie Rosenberg, Ryan Tay, Stacy K. Crook, Jason Andersson, Isabel Montero, Chris Barnard, Elaina Stergiades, Rob Brothers, Amy Lind
Feb 2013 - Doc # 239334      Top 10 Predictions
This IDC study provides our 2013 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It discusses some up-and-coming areas of importance to the market including new features, integrations, and app ...
purchase document
Oracle Acquires Acme Packet
Courtney Munroe, Amy Lind, Jason Andersson, Marta Muñoz Méndez-Villamil, Rich Costello
Feb 2013 - Doc # lcUS23939013      IDC Link
Oracle Corp. announced on Monday, February 4, an agreement to acquire Acme Packet (NASDAQ: APKT), the leading global provider of session border control (SBC) technology, for approximately $1.7 billion. Acme Packet's Board of Directors has u ...
Worldwide Enterprise Networking 2013 Top 10 Predictions
Brad Casemore, Rohit Mehra, Rich Costello, Petr Jirovsky, Leslie Rosenberg, Rob Brothers
Feb 2013 - Doc # 239299      Top 10 Predictions
This IDC study presents our analysis of the top 10 predictions shaping the enterprise networking market in 2013.: "The year ahead will be eventful for enterprise networking vendors and their customers. Indeed, these are interesting ...
purchase document
Predictions 2013: Enterprise Communications and Datacenter Networks
Rohit Mehra, Rich Costello, Brad Casemore
Jan 2013 - Doc # WC20130110      Event Proceeding
This IDC Web conference presents IDC's top 10 predictions that are expected to shape the enterprise and datacenter networking market in 2013. IDC believes the biggest theme in networking for 2013 will be the increasing alignment of the n ...
Market Analysis Perspective: Worldwide Enterprise Communications Infrastructure, 2012
Rohit Mehra, Rich Costello
Dec 2012 - Doc # 238772      IDC Presentation: Forecast
This IDC Market Analysis Perspective Presentation provides analysis of the worldwide enterprise communications infrastructure (ECI) market. The presentation is designed to provide clients the opportunity to engage with IDC analysts on th ...
purchase document
Market Analysis Perspective: U.S. and Worldwide Unified Communications, 2012
Amy Lind, Rich Costello
Dec 2012 - Doc # 238620      IDC Presentation: Forecast
This IDC Presentation provides a market analysis perspective (MAP) of the global unified communications and collaboration (UC&C) market. The presentation is designed to provide clients the opportunity to engage with IDC's communications ...
purchase document
IDC MarketScape: Worldwide Immersive Telepresence Equipment 2012–2013 Vendor Analysis
Rich Costello
Dec 2012 - Doc # 238292      Competitive Analysis
This IDC study uses the IDC MarketScape model to provide an assessment of nine vendors participating in the worldwide enterprise telepresence market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of pa ...
purchase document
Avaya Aura 6.2 Available as a VMware Virtualized Solution
Rich Costello
Dec 2012 - Doc # lcUS23844912      IDC Link
In response to enormous demand from its customer base, as well as to competitive pressure to a degree, Avaya announced on December 5, 2012, that Avaya Aura 6.2 core applications now support VMware virtualization — in what is called Avaya Au ...
Avaya Americas Executive Partner Forum: A View to Building Market Share
Rich Costello, Rohit Mehra, Paul Edwards, Leslie Rosenberg, Evelyn Pineda
Dec 2012 - Doc # 238027      Insight
This IDC Insight discusses the Avaya Americas Executive Partner Forum, held in Cancun, Mexico, on November 15 and 16, 2012, which provided guidance on Avaya's current and future product and go-to-market strategies and tactics.

purchase document
ShoreTel Champion Partner Conference 2012
Ryan Tay, Rich Costello
Nov 2012 - Doc # AP3056114U      Event Flash
This IDC Flash discusses the key takeaways and perspectives gained from ShoreTel's annual worldwide Champion Partner Conference that was held in Florida from November 5 to November 9 for ShoreTel partners, along with invited industry con ...
purchase document
Cisco Collaboration Summit 2012
Rich Costello, Amy Lind, Vanessa Thompson, Melissa Fremeijer, Takashi Manabe, RyanTay
Nov 2012 - Doc # 237707      Insight
This IDC Insight discusses Cisco's annual worldwide Collaboration Summit, held this year in Los Angeles October 15–17, for Cisco partners and customers as well as industry consultants and analysts. The event gave all an opportunity to li ...
purchase document
Worldwide Unified Communications and Collaboration 2012–2016 Forecast
Rich Costello, Chris Barnard, Amy Lind, Stacy K. Crook, Rob Brothers, Leslie Rosenberg, Ryan Tay, Melissa Fremeijer, Isabel Montero, Vanessa Thompson, Michael Vorisek, Takashi Manabe
Oct 2012 - Doc # 237469      Market Analysis
This IDC study contains IDC's worldwide unified communications and collaboration (UC&C) market forecast for 2012–2016. The segments aggregated for this study represent IDC's estimates on customer usage of UC and collaboration technologie ...
purchase document
Polycom Strategy Day 2012
Melissa Fremeijer, Rich Costello, Amy Lind, Courtney Munroe
Oct 2012 - Doc # CS53U      Event Flash
This IDC Event Flash reviews Polycom's Strategy Day, held in New York City on October 8, 2012. Polycom's executive team members presented financial and industry analysts with a view of the vendor's key enhancements to endpoints and infra ...
purchase document
IDC MarketScape: Worldwide Enterprise Videoconferencing Equipment 2012–2013 Vendor Analysis
Rich Costello
Sep 2012 - Doc # 236894      Competitive Analysis
This IDC study uses the IDC MarketScape model to provide an assessment of a number of vendors participating in the worldwide enterprise videoconferencing market. The IDC MarketScape is an evaluation based on a comprehensive framework and ...
purchase document
Worldwide Enterprise Videoconferencing and Telepresence 2012–2016 Forecast Update
Rich Costello
Sep 2012 - Doc # 236793      Market Analysis
This IDC study discusses the worldwide enterprise videoconferencing and telepresence market, which is expected to continue to struggle in 2012 but ultimately rebound and realize a revised 2011–2016 compound annual growth rate (CAGR) of 8 ...
purchase document
IDC's Worldwide Unified Communications and Collaboration Ecosystem Taxonomy, 2012
Rich Costello, Chris Barnard, Amy Lind, Stacy K. Crook, Leslie Rosenberg, Melissa Fremeijer, Isabel Montero, Michael Vorisek, Sherrie Huang, Jason Andersson, Marta Muñoz Méndez-Villamil
Aug 2012 - Doc # 236394      Industry Development and Models
This IDC study updates IDC's worldwide unified communications and collaboration research map to provide market definitions and a framework that IDC will use to track, segment, and forecast the worldwide UC&C market. This taxonomy reflect ...
purchase document
Vidyo Announces Cloud-Based Connectivity Service for B2B Video
Rich Costello, Melissa Fremeijer
Jul 2012 - Doc # lcUS23621412      IDC Link
On July 23, 2012, Vidyo announced VidyoWay, a free interconnectivity service to support multi-vendor, business-quality videoconferencing for multi-party or point-to-point meetings. With expected availability in the fall of 2012, the VidyoWa ...
Worldwide IP PBX and Desktop Hardware IP Phone 2012–2016 Forecast
Rich Costello
Jul 2012 - Doc # 236005      Market Analysis
This IDC study contains IDC's worldwide IP PBX and desktop hardware IP phone forecast for 2012–2016. It provides a forecast for the total IP PBX market (pure and hybrid) by IP PBX line shipments and desktop hardware IP phones shipped. ID ...
purchase document
Alcatel-Lucent Builds on Its Enterprise Momentum
Rich Costello, Rohit Mehra, Ksenia Efimova, Evelyn Pineda
Jul 2012 - Doc # 235988      Event Flash
This IDC Flash discusses the annual Alcatel-Lucent Enterprise Analyst Conference, which took place in Chicago June 26–28, 2012. At the conference, Alcatel-Lucent Enterprise brought together worldwide analysts covering both the Enterprise ...
purchase document
Cisco Quad Goes WebEx Social
Rich Costello
Jun 2012 - Doc # lcUS23558612      IDC Link
At Enterprise 2.0 in Boston on June 19, Cisco announced the rebranding of Cisco Quad, which will now be called Cisco WebEx Social. WebEx Social is Cisco’s enterprise collaboration platform that helps virtual teams collaborate more effective ...
UC Updates from Cisco Live 2012
Rich Costello
Jun 2012 - Doc # lcUS23558112      IDC Link
Cisco Live 2012 in San Diego during the week of June 11 had over 16,000 attendees pursuing Cisco intelligence on a range of topics from networking (Cisco Open Network Environment [ONE]), security, and services (technical and advanced) to cl ...
Worldwide IP PBX 2011 Vendor Shares
Rich Costello, Petr Jirovsky
May 2012 - Doc # 234883      Competitive Analysis
This IDC study highlights the worldwide revenue and shipments for enterprise IP PBX lines/seats and IP telephones for 2011. IDC expects several consecutive years of IP PBX market growth as IP telephony remains a key component of many ven ...
purchase document
Plantronics' Smarter Working UC Toolkit Provides Help for IT and End Users
Rich Costello
Apr 2012 - Doc # 234429      Insight
This IDC Insight discusses Plantronics' Smarter Working UC Toolkit, which is a great source of tools and resources needed for organizations to boost end-user productivity. Along with Plantronics' entry into the unified communications (UC ...
purchase document
Worldwide Enterprise Network Infrastructure 2012–2016 Forecast
Rohit Mehra, Lucinda Borovick, Rich Costello, Petr Jirovsky
Apr 2012 - Doc # 234269      Market Analysis
This IDC study provides a five-year forecast (2012–2016) for the worldwide enterprise network infrastructure market. Data for 2012–2016 is forecast; data for 2007–2011 is actual. This study includes Ethernet switch, router, WLAN, IP tele ...
purchase document
Avaya Cloud Collaboration and AvayaLive: Avaya Comes to the Cloud
Amy Lind, Rich Costello
Apr 2012 - Doc # 234273      Product Flash
This IDC Flash examines Avaya's recent cloud announcements, Avaya Collaborative Cloud and AvayaLive.

purchase document
TEAM Polycom Conference Brings Together Sales, Partners, Customers
Rich Costello
Apr 2012 - Doc # lcUS23428812      IDC Link
In Orlando, Florida, from April 1 to 3, Polycom held its well-attended TEAM Polycom 2012 conference, bringing together Polycom executives and managers, salespeople, channel partners, and customers, as well as a few industry analysts, in ord ...
ShoreTel Completes Acquisition of M5 Networks
Amy Lind, Rich Costello
Mar 2012 - Doc # 234116      Event Flash
This IDC Flash examines the closing of ShoreTel's acquisition of cloud-based UC provider M5 Networks.

purchase document
Avaya's Acquisition of RADVISION — Clearly a Good Vision
Rich Costello, Matt Davis, Melissa Fremeijer, Raymond Boggs
Mar 2012 - Doc # lcUS23384512      IDC Link
On March 15, Avaya Inc. announced it has signed an agreement to acquire RADVISION Ltd., an Israeli vendor of videoconferencing and telepresence technologies for approximately US$230 million. The acquisition is expected to close within appro ...
Worldwide Enterprise Videoconferencing and Telepresence 2012–2016 Forecast
Rich Costello
Mar 2012 - Doc # 233538      Market Analysis
This IDC study discusses the worldwide enterprise videoconferencing and telepresence market. Worldwide enterprise videoconferencing revenue is expected to remain strong for the overall market, with an IDC-estimated 2011–2016 compound ann ...
purchase document
Cisco Appeals Microsoft-Skype Merger
Rich Costello
Feb 2012 - Doc # lcUS23336412      IDC Link
In a Cisco blog from February 15, the company described how it has appealed the European Union's approval of the Microsoft-Skype merger. A European VoIP service provider — Messagenet — also joined Cisco in the appeal. In the blog, while ree ...
Worldwide Enterprise Networking 2012 Top 10 Predictions
Lucinda Borovick, Rohit Mehra, Rob Brothers, Rich Costello, Leslie Rosenberg, Petr Jirovsky
Feb 2012 - Doc # 233058      Top 10 Predictions
This IDC study presents our analysis of the top 10 predictions shaping the enterprise network market in 2012.: "IDC believes that the biggest stories in networking for 2012 will revolve around the buildout and adoption of the next g ...
purchase document
Avaya Advances Its Mobile UC Strategy with the Introduction of Avaya Flare Communicator for iPad
Stacy K. Crook, Rich Costello
Jan 2012 - Doc # lcUS23292212      IDC Link
On January 24, 2012, Avaya announced a new offering within the company's growing mobile unified communications (UC) portfolio. Avaya Flare Communicator for iPad is a software-based offering that supports key UC functionality such as IM, pre ...
Worldwide Unified Communications and Collaboration 2012 Top 10 Predictions
Rich Costello, Stacy K. Crook, Amy Lind, Isabel Montero, Chris Barnard, Rohit Mehra, Melissa Fremeijer, Adrian Dominic Ho, Leslie Rosenberg, Jon Neville
Jan 2012 - Doc # 232897      Top 10 Predictions
This IDC study provides our 2012 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It discusses areas of increasing interest including desktop and mobile video, the integration of communications ...
purchase document
Predictions 2012: Enterprise Network Infrastructure - Two Words: Mobility and Cloud
Lucinda Borovick, Rohit Mehra, Rich Costello
Jan 2012 - Doc # WC20120110      Event Proceeding
As mobility increases in the enterprise, and video is everywhere, IT needs to evolve the corporate network or risk falling behind the business needs of the enterprise. IDC believes that intelligent networks will offer the reliability, se ...