This IDC Flash discusses the strategic direction and enhancements in the HP Technology Services (TS) portfolio that were discussed during HP Industry Analyst Summit in Boston, March 5–7, 2013. The main area of focus for HP is to create a ...

This IDC study explores the recent trend around a lead service provider model in supporting IT environments. These lead service providers act as a single point of contact for your IT to help manage and maintain systems and resolve issues ...

This IDC Web Conference analyzes that while traditional models of service delivery continue to be disrupted, new opportunities are solidifying leveraging business analytics, mobility, cloud, and social business. Expertise in these key ar ...

On January 30, 2013, Network Hardware Resale (NHR) announced a broadening of its product and support capabilities. NHR will now be able to provide server and storage solutions to its global customers with the same quality of service its cus ...

Systems Maintenance Services Inc. (SMS) announced on January 3, 2013, that it has acquired Chatsworth, California-based Infinite Computer Group. Infinite is a provider of datacenter equipment maintenance services and system sales for enterp ...

EMC Corporation announced enhancements to EMC Smarts software, further extending EMC's ability to manage and support virtual data centers and cloud environments. EMC Smarts 9.1 now includes root cause and impact analysis for VMware vSphere ...

This IDC Market Analysis Perspective Presentation looks at the year in review of the hardware and software support and deploy services market on the worldwide basis. We look at specific trends in the support industry and highlight the ke ...

This IDC Vendor Profile analyzes the Oracle Global Customer Support group within the Oracle Global Customer Services organization. This document focuses on the service offerings, financial performance, and marketing strategy for Oracle S ...

This IDC study presents a five-year forecast for the worldwide clientless remote support software market for 2012–2016. Over the past several years, the market for clientless remote support tools has grown significantly.: "Organizat ...

On November 26, 2012, Bomgar released the latest version of its software solution. Bomgar 12.3 allows organizations to access and fix nearly any system or device, located anywhere in the world —from remote desktops and laptops to servers an ...

This IDC Insight examines Lexmark's transformational strategy discussed at the company's recent analyst meeting held at its worldwide Lexington, Kentucky, headquarters.

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This IDC study provides an overview of the IT services opportunity for managed print services (MPS) providers. It includes an overview of the IT services market as well as recommendations for MPS providers.: "As the managed print se ...

This IDC Insight provides insights into the complexity that exists in datacenters today and identifies what can be done to help alleviate unwanted downtime. During conversations with datacenter managers, IDC found that it's the obvious t ...

Verizon has created an alliance with Best Buy’s Geek Squad to provide a new set of services to meet the increasingly complex information technology requirements of small and midsize businesses on a national level. Verizon designed a solutio ...

On April 16–18, 2012, Oracle held its analyst event at its world headquarters and conference center in Redwood City, California. The Red Stack was the theme that resonated through the entire event. Oracle firmly believes the best overall ex ...

This IDC Flash examines the new partner program introduced by Best Buy's Geek Squad to expand small and midsize business (SMB) support through new partners. As competition to provide effective support continues to increase, Best Buy's un ...

This IDC Insight looks at how Oracle is providing its customers advanced support offerings that are beginning to incorporate both hardware and software support in a single pane of glass view. IDC also looks at how Oracle is working to br ...

This IDC study of the professional services surrounding cloud deployments will help the reader identify the types of services most important to the enterprise and how those services are procured for the most advanced business transformat ...

This IDC study of the professional services surrounding unified communications and collaboration will help the reader identify the types of services most important to the enterprise and how those services are procured for the most advanc ...

This IDC study of the professional services surrounding a datacenter transformation will help the reader identify the types of services most important to the enterprise and how those services are procured for the most advanced business t ...

This IDC Insight provides the reader trends impacting services firms and the services the firms deliver to enterprise customers surrounding networking, security, storage, and support offers in the context of larger technology initiatives ...

Palo Alto, California — On March 14, 2012, HP announced how they are simplifying and expanding their Always On Support portfolio. This represents a strong effort by the company to simplify and streamline the customer-facing aspects of their ...

On February 13, HP announced the 8th generation of the HP ProLiant line of x86 servers. Although HP has not made it part of the official announcement, it is expected the Gen8 servers will utilize the Intel Sandy Bridge processor. IDC is ant ...

Over the past few months, since their 11.1 release, Bomgar has introduced three new enhancements to their product. These new features are based off of market demands and forward-thinking analysis of what customers may be looking for in the ...

Orange Business Services is enhancing its Customized Infrastructure Care solution to provide infrastructure monitoring, control, and support capabilities across multi-vendor environments. Customized Infrastructure Care 2.0 from Orange Busin ...

This IDC Insight provides an overview of the Cisco Collaboration Summit 2011 held November 15–17, 2011, at the Fontainebleau Hotel in Miami, Florida. This Insight focuses on key areas of Cisco's collaboration strategy, initiatives, and a ...

This IDC Insight provides an overview of the Avaya FY12 US/GOV Sales Leadership and Partner Conference held November 7–9, 2011, at the Venetian Hotel in Las Vegas, Nevada. This Insight focuses on announcements and initiatives from Avaya ...