Analyst's Research
dotted lines
Analyst Photo
Holly Muscolino
Research Director, Document Solutions

DreamWorks Animation Increases Print and Document Efficiency with HP Managed Print Services
Holly Muscolino, Terry Frazier
Jun 2013 - Doc # 241733      Buyer Case Study
This IDC Buyer Case Study looks at how DreamWorks Animation, a creator of animated films and television series, chose HP to serve as the organization's managed print services vendor.: It describes why DreamWorks Animation, which is ...
purchase document
IDC Maturity Model: Print and Document Management
Holly Muscolino, Angèle Boyd
Jun 2013 - Doc # 241441      Industry Development and Models
This IDC study describes IDC's Print and Document Management (PDM) Maturity Model framework, which identifies the stages, critical measures, outcomes, and actions required for companies to effectively develop print and document competenc ...
purchase document
BuyerPulse IDC MarketScape Criteria: Worldwide Managed Print Services Hardcopy Vendor Analysis
Holly Muscolino, Terry Frazier
May 2013 - Doc # 241290      Insight
This IDC Insight provides a description of the market definitions for IDC MarketScape: Worldwide Managed Print Services Hardcopy Vendor Analysis as well as assessment criteria.

purchase document
Wethersfield Public Schools Heightens Productivity with Canon's Managed Print Services
Holly Muscolino, Terry Frazier
May 2013 - Doc # 241277      Buyer Case Study
This IDC Buyer Case Study examines why Wethersfield Public Schools, a public school district in Wethersfield, Connecticut, selected Canon to provide the organization with managed print services and additional software solutions to enhanc ...
purchase document
BuyerPulse Vendor Snapshot: Toshiba on Managed Print and Document Services
Holly Muscolino
May 2013 - Doc # lcUS24115913      IDC Link
In a recent briefing with IDC, Toshiba executive Joe Contreras, Director, Product and Marketing Solutions, Toshiba America Business Solutions, Inc., discussed key market and product trends impacting Toshiba. This snapshot outlines Toshiba’s ...
BuyerPulse Vendor Snapshot: Ricoh on Managed Print and Document Services
Holly Muscolino
May 2013 - Doc # lcUS24105313      IDC Link
In a recent briefing with IDC, Ricoh executives Joyce Ouellette, Director, Segment Marketing and GMG Services Marketing at Ricoh Americas Corporation; Dominic Keogh, Marketing Director, Ricoh Europe; and Brett Autrey, Global Services Analys ...
BuyerPulse Vendor Snapshot: HP on Managed Print and Document Services
Holly Muscolino
May 2013 - Doc # lcUS24105213      IDC Link
In a recent briefing with IDC, HP executives Jeff Bane, Vice President, Worldwide Service Delivery and Infrastructure; Susan Bryant, Analyst Relations Manager; Mack McCormick, Vice President, Enterprise Managed Print Services; Mark Quiroz, ...
Worldwide and U.S. Managed Print Services and Basic Print Services 2013–2017 Forecast
Holly Muscolino
May 2013 - Doc # 240851      Market Analysis
This IDC study covers the U.S. and worldwide managed print services and basic print services markets, which represent addressable markets of $11.8 billion and $27.9 billion, respectively, for 2012.: "The opportunities for hardcopy m ...
purchase document
BuyerPulse Vendor Snapshot: Lexmark on Managed Print and Document Services
Holly Muscolino
May 2013 - Doc # lcUS24094213      IDC Link
In a recent briefing with IDC, Lexmark executives discussed key market and product trends impacting Lexmark. This snapshot outlines Lexmark’s perspective on managed print services (MPS) trends and how Lexmark is responding to capitalize on ...
BuyerPulse Vendor Snapshot: Samsung on Managed Print and Document Services
Holly Muscolino
Apr 2013 - Doc # lcUS24082913      IDC Link
In a recent briefing with IDC, Samsung executives Peter Richardson, Director Printer Marketing, Enterprise Business Development; Ron Nevo, Senior MPS Product Manager; and Allison Kohn, Public Relations Manager, discussed key market and prod ...
BuyerPulse Vendor Snapshot: Konica Minolta on Managed Print and Document Services
Holly Muscolino
Apr 2013 - Doc # lcUS24063013      IDC Link
In a recent briefing with IDC, Konica Minolta executives Toshiyuki "Travis" Yanai, Manager of Global OPS Project; John Schon, Director, Business Intelligence Services; Christian Gauss-Kuntze, Manager, OPS Business Development; and Sam Errig ...
HP Analyst Summit 2013: Transformational Changes Expected to Benefit the Printing Business
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz, Keith Kmetz, Angèle Boyd, Maggie Tan, Phil Sargeant, Ilona Stankeova, Eiji Ishida, Arnaud Gagneux, Mitri Roufka
Apr 2013 - Doc # 240592      Insight
This IDC Insight reviews the HP Analyst Summit 2013 held in Boston, Massachusetts. The three-day event took place from March 5 to 7, 2013. The meeting provided HP an opportunity to update technology analysts and financial analysts on the ...
purchase document
BuyerPulse Vendor Snapshot: Xerox on Managed Print and Document Services
Holly Muscolino
Apr 2013 - Doc # lcUS24050913      IDC Link
In a recent briefing with IDC, Xerox executives discussed key market trends associated with managed print and document services. This snapshot outlines Xerox's perspective on these trends and how it is capitalizing on them. It also provides ...
BuyerPulse Vendor Snapshot: Pitney Bowes on Managed Print and Document Services
Holly Muscolino
Mar 2013 - Doc # lcUS24040713      IDC Link
In a recent briefing with IDC, Pitney Bowes executives Chris Casinella, Vice President, Managed Output and Mail Solutions; Ralph Alberti, Product Director, Managed Output and Mail Solutions; Nicolas Brunner, Solution Principal, Managed Outp ...
Impact of MPS/BPS on Print
Holly Muscolino, Jonathan Bees
Mar 2013 - Doc # 240374      IDC Presentation
This IDC Presentation discusses the impact of managed print services (MPS) and basic print services (BPS) agreements on print volume, which is based on research by IDC's Hardcopy Peripherals: Software and Services research practice and i ...
purchase document
BuyerPulse Vendor Snapshot: Kyocera Document Solutions on Managed Print and Document Services
Holly Muscolino
Mar 2013 - Doc # lcUS24019113      IDC Link
In a recent briefing with IDC, Kyocera Document Solutions (KDC) discussed key market and product trends impacting KDC. This snapshot outlines KDC's perspective on managed print services (MPS) trends and how KDC is responding to capitalize o ...
BuyerPulse Vendor Snapshot: Canon on Managed Print and Document Services
Holly Muscolino
Mar 2013 - Doc # lcUS24019013      IDC Link
In a recent briefing with IDC, Canon executives Dennis Amorosano, Senior Director, Solutions Marketing, Paul Albano, Senior Manager, Solutions Marketing, Mike Maloney, Manager, Public Relations, Jennifer Hartwell, Senior Specialist, Managed ...
IDC's Worldwide Outsourced Document Services Taxonomy, 2013
Holly Muscolino
Mar 2013 - Doc # 239978      Industry Development and Models
This IDC study provides a detailed description of IDC's outsourced document services market taxonomy. Document services contracts commonly known as basic print services (BPS), managed print services (MPS), or managed document services (M ...
purchase document
MPS/ITO/BPO Mashup: The Transformation of MPS to MDS and Business Services
Holly Muscolino
Mar 2013 - Doc # DR2013_LSIS2_HM      Event Proceeding
The following was presented at the IDC Directions conferences in Santa Clara and Boston in March 2013.

Canon U.S.A. Introduces MREAL Mixed Reality Solution
Holly Muscolino
Mar 2013 - Doc # 239733      Insight
This IDC Insight describes the MREAL System for Mixed Reality (MR) introduced by Canon U.S.A. on February 20, 2013. MR is a new imaging solution that simultaneously merges computer-generated virtual objects with the real world, at full s ...
purchase document
Software Solutions and Value-Added Services Under MPS Contracts by Vertical Industry
Holly Muscolino
Feb 2013 - Doc # 239602      IDC Presentation
This IDC Presentation includes data that is an excerpt from a Web-based survey of respondents from U.S. organizations with managed print services (MPS) and/or basic print services (BPS) engagements, conducted in December 2011. Respondent ...
purchase document
Worldwide Printing and Imaging 2013 Top 10 Predictions: Transformation Serves as the Foundation for February 7 Webcast
Keith Kmetz, Holly Muscolino, Alyson Frasco, Amy Machado, Jonathan Bees, Ron Glaz, Sahaja Sarathy, Dinesh Srirangpatna
Feb 2013 - Doc # 239425      IDC Presentation
This IDC Presentation presents 2013 predictions for the worldwide printing and imaging market. This presentation was provided in a February 7 Webcast. Our predictions revolved around developments for hardware, software, and services, wit ...
purchase document
IDC Predictions 2013: A Transformation in the Making for the Hardcopy Market
Angèle Boyd, Jonathan Bees, Alyson Frasco, Ron Glaz, Keith Kmetz, Amy Machado, Holly Muscolino, Sahaja Sarathy, Dinesh Srirangpatna
Feb 2013 - Doc # WC20130207      Event Proceeding
This IDC Web Conference examines how the hardcopy market's transformation is creating new opportunities for those that embrace the change, as well as highlighting the road map for future success.: The traditional business model of p ...
Worldwide Printing and Imaging 2013 Top 10 Predictions: Transformation Serves as the Foundation
Angèle Boyd, Keith Kmetz, Holly Muscolino, Ron Glaz, Alyson Frasco, Sahaja Sarathy, Amy Machado, Dinesh Srirangpatna, Jonathan Bees
Feb 2013 - Doc # 239335      Top 10 Predictions
This IDC study outlines and analyzes our predictions for the 2013 printing and imaging market.: In November 2012, IDC presented its top 10 predictions for the 2013 information technology and telecommunications industries. In these p ...
purchase document
BuyerPulse MPS Channel Partner Profile: Bytes Document Solutions
Holly Muscolino
Jan 2013 - Doc # 239145      Vendor Profile
This IDC Vendor Profile highlights Bytes Document Solutions U.K. (BDS U.K.), a document services provider and Xerox channel partner that provides managed print services (MPS) and business document automation services to the midsize corpo ...
purchase document
Nuance Communications: Enabling Productivity from the Cloud
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz
Dec 2012 - Doc # 238360      Vendor Profile
This IDC Vendor Profile analyzes Nuance's document-related products and services delivered via the cloud in the United States. The document reviews the key elements of Nuance's cloud-related business, including overall strategy, target c ...
purchase document
Worldwide and U.S. Managed Print Services and Basic Print Services 2012–2016 Forecast Update and Analysis
Holly Muscolino
Dec 2012 - Doc # 238570      Market Analysis
This IDC study provides an update to the forecast reported in Worldwide and U.S. Managed Print Services and Basic Print Services 2012–2016 Forecast and Analysis (IDC #...
purchase document
MFP Architecture: The New Frontier
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz
Dec 2012 - Doc # 238288      Insight
This IDC Insight provides an overview of the hardcopy printing architecture today and evolution into the future. Vendors are fine-tuning their MFP architecture to enable new solution offerings and target new markets. Currently, forces li ...
purchase document
Market Analysis Perspective: Worldwide Managed Print Services (MPS), 2012
Holly Muscolino
Dec 2012 - Doc # 238130      IDC Presentation: Forecast
This IDC Presentation provides IDC's Market Analysis Perspective (MAP) on the worldwide and U.S. managed print services (MPS) market, an overview highlighting significant trends impacting the evolving MPS environment. This document also ...
purchase document
Securing Mobile Print: Nuance Introduces an Integrated Solution
Holly Muscolino
Nov 2012 - Doc # 238128      Event Flash
This IDC Flash discusses Nuance Communications' new mobile printing solution — in partnership with Canadian-based PrinterOn — for the enterprise environment. The new solution, announced on November 15, 2012, provides tighter integration ...
purchase document
IT Managers: Look for Innovative Solutions from Managed Print Services Providers
Holly Muscolino
Nov 2012 - Doc # 237780      Insight
This IDC Insight looks at the definition of managed print services (MPS) and discusses the type of value and innovation that IT managers should expect from MPS providers.

purchase document
MPS and BPS Vendor Satisfaction
Holly Muscolino
Oct 2012 - Doc # 237624      IDC Presentation
This IDC Presentation includes data that is an excerpt from a Web-based survey, conducted in December 2011, of respondents from U.S. organizations with managed print services (MPS) and/or basic print services (BPS) engagements. Responden ...
purchase document
Focus on Innovation: Analysts Are Updated on Xerox Services Strategy
Holly Muscolino, Angèle Boyd, Ron Glaz, Tobias Kleu
Oct 2012 - Doc # 237505      Insight
This IDC Insight reviews Xerox's Services Industry Analysts and Advisors Briefing held at the Xerox Research Centre Europe in Grenoble, France, on October 3 and 4, 2012. The event provided Xerox with an opportunity to update analysts on ...
purchase document
MPS Providers Take Note: IBM Officially Launches MSP Program — Targets SMBs Looking for "Tastes Great, Less Filling" Solutions
Raymond Boggs, Holly Muscolino
Oct 2012 - Doc # 237564      Event Flash
This IDC Flash describes how one company, IBM, is developing programs to target and support managed service provider (MSP) channel partners, offering valuable lessons to managed print services (MPS)/managed document services (MDS) vendor ...
purchase document
Lexmark's Transformation from Hardware to an End-to-End Solutions Company Highlights Analyst Meeting
Keith Kmetz, Holly Muscolino, Ron Glaz, Evan Hardie, Arnaud Gagneux, Angèle Boyd, Rob Brothers
Oct 2012 - Doc # 237484      Insight
This IDC Insight examines Lexmark's transformational strategy discussed at the company's recent analyst meeting held at its worldwide Lexington, Kentucky, headquarters.

purchase document
Canon Continues Focus on Document Solutions and Services with I.R.I.S. Acquisition
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz
Oct 2012 - Doc # 237335      Event Flash
This IDC Flash examines Canon's acquisition of Belgian company I.R.I.S.

purchase document
Toshiba America Business Solutions Announces New Organization Focused on Services and Solutions
Holly Muscolino, Ron Glaz, Dinesh Srirangpatna, Keith Kmetz
Oct 2012 - Doc # 237217      Insight
This IDC Insight describes the new organization, Toshiba Managed Business Services (which will primarily focus on services and solutions delivery), launched by Toshiba America Business Solutions on October 1, 2012, and evaluates its posi ...
purchase document
Best Practices in Channel Marketing: How to Gain Channel Capacity in an Era of Transformation and Convergence
Gerry Murray, Holly Muscolino
Sep 2012 - Doc # WC20120927      Event Proceeding
This IDC Web Conference presents discussions of Gerry Murray of IDC's CMO Advisory program and Holly Muscolino of IDC's Hardcopy Peripherals team on IDC's latest research on management of large-scale high-tech channels, with a focus on b ...
Océ's Post-drupa 2012 Event — Pushing on With its Production Capabilities
Phil Sargeant, Holly Muscolino
Sep 2012 - Doc # lcUK23709912      IDC Link
Océ has one of the strongest inkjet portfolios for the production and graphics arts markets and at its 2012 post-drupa event in Poing, Germany, the vendor once again demonstrated the credentials of its inkjet products and other technologies ...
IT Services: The Opportunity for Managed Print Services Providers in the United States
Holly Muscolino, Angèle Boyd, Rob Brothers, Leslie Rosenberg, Rebecca Segal
Sep 2012 - Doc # 237051      Industry Development and Models
This IDC study provides an overview of the IT services opportunity for managed print services (MPS) providers. It includes an overview of the IT services market as well as recommendations for MPS providers.: "As the managed print se ...
purchase document
Kodak to Sell Document Imaging Group
Ron Glaz, Holly Muscolino, Christopher Chute, Angèle Boyd
Sep 2012 - Doc # 236797      Event Flash
This IDC Flash reviews the latest announcement from Kodak regarding the additional steps it will deploy to evolve out of bankruptcy. Kodak's announcement includes selling multiple businesses; this Flash focuses on the sale of Kodak's Doc ...
purchase document
Worldwide and U.S. Managed Print Services and Basic Print Services 2012–2016 Forecast and Analysis
Holly Muscolino, Angèle Boyd, Alex Sumarta
Sep 2012 - Doc # 236686      Market Analysis
This IDC study covers the U.S. and worldwide managed print services and basic print services markets, which represent addressable markets of $11.6 billion and $26.2 billion, respectively, for 2011.: "The opportunities for hardcopy m ...
purchase document
HP Keeps Post-drupa Momentum Going with an Update on Its Graphics Business
Amy Machado, Holly Muscolino, Keith Kmetz
Aug 2012 - Doc # lcUS23666712      IDC Link
Recently, HP conducted the Leadership Insights from HP: What's Next in the Graphics Market webinar with press and industry analysts. Hosting the online event was Chris Morgan, Senior Vice President of Graphics Solutions Business. Also joini ...
MPS and BPS Contract Savings and Impact on Print
Holly Muscolino
Aug 2012 - Doc # 236598      IDC Presentation
This IDC Presentation includes data that is an excerpt from a Web-based survey, conducted in December 2011, of respondents from U.S. organizations with managed print services (MPS) and/or basic print services (BPS) engagements. Responden ...
purchase document
Ricoh Offers Web-to-Print Solution via Investment in PTI
Amy Machado, Holly Muscolino
Aug 2012 - Doc # lcUS23658412      IDC Link
On August 21, 2012, Ricoh announced a major investment in PTI Marketing Technologies, a SaaS Web-to-print solution provider. Formerly Printable, PTI rebranded itself in 2011 to acknowledge the ongoing changes in the publishing and printing ...
Mobile Printing Landscape: Transition to Early Adopters
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz, Angèle Boyd
Aug 2012 - Doc # 236258      Competitive Analysis
The IDC study provides an overview of the mobile printing landscape. The study examines offerings based on a go-to-market approach (consumer to enterprise). A cross section of mobile printing solutions are highlighted and insights provid ...
purchase document
Perspective: Pitney Bowes Technology Analyst Summit 2012
Marc DeCastro, Michael Araneta, Holly Muscolino, Ron Glaz
Jul 2012 - Doc # FIN236283      Perspective
This IDC Financial Insights Perspective reviews the Pitney Bowes 2012 Technology Analyst Summit held June 21, 2012, at Pitney Bowes headquarters in Stamford, Connecticut. The meeting provided Pitney Bowes with the opportunity to highligh ...
purchase document
Neopost Acquires GMC Software
Holly Muscolino, Amy Machado
Jul 2012 - Doc # lcUS23616012      IDC Link
On July 12, 2012, Neopost chairman and CEO Denis Thiery announced that his company had acquired GMC Software Technology, a privately owned Swiss firm that develops customer communications management (CCM) software.Neopost is a mailing equip ...
Pitney Bowes Provides Transformation Update at 2012 Technology Analyst Summit
Holly Muscolino, Ron Glaz
Jul 2012 - Doc # 236017      Insight
This IDC Insight reviews the Pitney Bowes 2012 Technology Analyst Summit held June 21, 2012, at Pitney Bowes headquarters in Stamford, Connecticut. The meeting provided Pitney Bowes with the opportunity to highlight its latest technology ...
purchase document
Pitney Bowes Enters into Agreement with ORION Holdings to Deliver Print Management Services to Clients of Major Agencies
Holly Muscolino
Jul 2012 - Doc # lcUS23612112      IDC Link
On Tuesday, July 17, 2012, Pitney Bowes (NYSE: PBI) announced that it has entered into a strategic partnership with ORION Holdings, a unit of Interpublic Group (NYSE: IPG), in which ORION Printing and Pitney Bowes Management Services (PBMS) ...
Xerox's Workflow in the Cloud
Dinesh Srirangpatna, Alex Sumarta, Holly Muscolino, Ron Glaz
Jul 2012 - Doc # 235668      Vendor Profile
This IDC Vendor Profile analyzes Xerox and its entities that provide document-related products and services via the cloud in the United States. The document reviews the key elements of Xerox's cloud-related business, including overall st ...
purchase document
Canon U.S.A. Hosts Analysts for 2012 Media Tour
Holly Muscolino
Jun 2012 - Doc # 235662      Insight
This IDC Insight provides an overview of the Canon U.S.A. Media Tour 2012, conducted June 12–15 in Tokyo, Japan, and Shanghai, China.

purchase document
EFI Embraces the Cloud: From Mobile Print to Print MIS
Dinesh Srirangpatna, Holly Muscolino, Alex Sumarta
Jun 2012 - Doc # 235356      Vendor Profile
This IDC Vendor Profile reviews and analyzes EFI's cloud-enabled products and services. The document reviews the key success factors in the cloud business, including market offerings, technology, corporate strategy, and customers.: ...
purchase document
Preton: Toner and Ink Optimization Technology for Enhanced Print Management — June 2012 Update
Holly Muscolino, Jonathan Bees, Dinesh Srirangpatna
Jun 2012 - Doc # 235106      Vendor Profile
This IDC Vendor Profile provides an overview of Preton Ltd., a provider of toner and ink optimization and PC power management technology and solutions. Specifically, this document describes the toner/ink optimization technology offered b ...
purchase document
MPS and BPS End User Research: MPS and BPS Contract Components
Holly Muscolino
May 2012 - Doc # 235065      IDC Presentation
This presentation includes data that is an excerpt from a web-based survey, conducted in December 2011, of respondents from U.S. organizations with managed print services (MPS) and/or basic print services (BPS) engagements. Respondents w ...
purchase document
Worldwide and U.S. Outsourced Document Services 2012–2016 Forecast
Holly Muscolino
May 2012 - Doc # 234570      Market Analysis
This IDC study covers the U.S. and worldwide outsourced document services markets, which represent addressable markets of $15.3 billion in the United States and $34.9 billion worldwide in 2011.This market is made up of in-house productio ...
purchase document
Perceptive Software's Inspire 2012 Conference Provides Platfrom to Introduce Recent Lexmark Acquisitions
Holly Muscolino
May 2012 - Doc # 234729      Insight
This IDC Insight reviews Perceptive Software's Inspire 2012 customer and partner event held April 15–18, 2012, at the Fontainebleau Miami Beach hotel in Miami, Florida. The meeting provided Perceptive Software with an opportunity to upda ...
purchase document
Standard Register Provides Critical Communications Management and Execution Services
Holly Muscolino
May 2012 - Doc # 234619      Vendor Profile
This IDC Vendor Profile provides an update on Standard Register, a 100-year-old company whose legacy business was as a forms manufacturer and print services provider. Specifically, this document describes Standard Register's strategy to ...
purchase document
Canon Cloud Profile
Dinesh Srirangpatna, Alex Sumarta, Holly Muscolino, Ron Glaz
May 2012 - Doc # 234615      Vendor Profile
This IDC Vendor Profile analyzes Canon and its entities focused on providing document services in the U.S. cloud market. The document reviews the key success factors in the cloud business, including market offerings, technology/solutions ...
purchase document
Staples Launches Managed Print Services Program
Holly Muscolino, Ron Glaz
Apr 2012 - Doc # lcUS23459812      IDC Link
On April 25, 2012, Staples Advantage announced the launch of Staples Technology Solutions Managed Print Services (MPS), joining the ranks of retailers and other OEM channel partners that offer an outsourced print management solution. Staple ...
Samsung Seeks to Establish U.S. Channel Presence After Resolution of Technology and Market Alignment
Dinesh Srirangpatna, Angèle Boyd, Holly Muscolino, Ron Glaz
Apr 2012 - Doc # lcUS23425412      IDC Link
On March 26, Samsung Electronics America Inc., a subsidiary of Samsung Electronics Corporation, announced the launch of the Samsung PrintIQ managed print services (MPS) program. The MPS program is designed to help Samsung’s dealer, reseller ...
What's Happening in Software and Services in 2012?
Holly Muscolino, Ron Glaz, Dinesh Srirangpatna
Mar 2012 - Doc # 233988      Insight
This IDC Insight examines a dozen current software and services trends driving the hardcopy peripherals and document services markets.

purchase document
Kofax Transform 2012: Capture-Enabled Business Process Management
Holly Muscolino
Mar 2012 - Doc # 233849      Insight
This IDC Insight reviews the Kofax Tranform 2012 customer and partner event held at the Hilton Bayfront hotel in San Diego, California, on March 12 and 13, 2012. The meeting provided Kofax with an opportunity to update its customers and ...
purchase document
Toshiba and Adobe Partner on LeanPrint — Disrupting the Paper/Toner Business Model
Dinesh Srirangpatna, Holly Muscolino, Jonathan Bees
Mar 2012 - Doc # lcUS23383112      IDC Link
Toshiba America Business Solutions (TABS) and Adobe on March 5, 2012, announced a partnership to launch Adobe LeanPrint, a desktop print optimization software that reduces paper and toner consumption by optimizing page layout, formatting, a ...
Océ Business Services PrintExpress — Moving Document Outsourcing Services to the Cloud
Ron Glaz, Holly Muscolino
Mar 2012 - Doc # 233540      Insight
This IDC Insight reviews Océ Business Services' deployment of PrintExpress, a cloud-based print and distribution service that was launched late last year. This document also reviews the opportunity presented by Web-to-print solutions as ...
purchase document
Worldwide and U.S. Managed Print Services and Basic Print Services 2012–2015 Forecast and Analysis
Holly Muscolino
Mar 2012 - Doc # 233453      Market Analysis
This IDC study covers the U.S. and worldwide managed print services and basic print services markets, which represent addressable markets of $10.1 billion and $23.3 billion, respectively, for 2010.: "The opportunities for hardcopy m ...
purchase document
MPS and BPS End User Research: Suppliers, Devices Covered and Consumables (OEM or Compatible)
Holly Muscolino
Mar 2012 - Doc # 233665      IDC Presentation: Survey
This presentation includes data that is an excerpt from a web-based survey, conducted in December 2011, of respondents from U.S. organizations with managed print services (MPS) and/or basic print services (BPS) engagements. Respondents w ...
purchase document
Coalition Offers Integrated MPS Infrastructure Solution for the Reseller Channel
Holly Muscolino, Jonathan Bees, Ron Glaz
Mar 2012 - Doc # lcUS23365512      IDC Link
On March 1, 2012, Supplies Network, a wholesaler of consumables, joined together with three software vendors — Preo Software, FMAudit, and NewField IT (a subsidiary of Xerox) — to announce a coalition aimed at bringing sophisticated, yet co ...
Toshiba MPS and BPS Channel Profile
Dinesh Srirangpatna, Ron Glaz, Holly Muscolino
Feb 2012 - Doc # 233194      Vendor Profile
This IDC Vendor Profile analyzes Toshiba America Business Solutions, a company competing in the MPS and BPS markets. This Vendor Profile reviews Toshiba's market offering, technology/solutions, and corporate strategy in the overall MPS/B ...
purchase document
MPS BPS Channel Business Model Taxonomy
Dinesh Srirangpatna, Holly Muscolino, Ron Glaz
Feb 2012 - Doc # 233217      IDC Presentation
The managed print services (MPS and BPS) industry is undergoing a transformation in terms of product, service offerings and channel delivery design. As the battle for the mid market (SMB) heats up, providers are fine tuning their channel ...
purchase document
Worldwide Hardcopy 2012 Top 10 Predictions
Angèle Boyd, Keith Kmetz, Holly Muscolino, Jonathan Bees, Alyson Frasco, Joel Bienvenu, Dinesh Srirangpatna
Feb 2012 - Doc # 233061      Top 10 Predictions
This IDC study outlines our predictions for the 2012 hardcopy market. In the recent past, we have discussed the transformation of the hardcopy market as part of our prediction activity. No longer do we focus merely on the conventional pr ...
purchase document
IDC's Top 10 Predictions for the Hardcopy Market
Keith Kmetz, Alyson Frasco, Holly Muscolino, Ron Glaz, Dinesh Srirangpatna, Jonathan Bees, Joel Bienvenu
Feb 2012 - Doc # 233060      IDC Presentation
This collection of Powerpoint slides articulates IDC's top 10 predictions for the hardcopy market in 2012. The presentation was delivered during an IDC-sponsored webcast on February 2, 2012.

purchase document
Inspire Customer Passion: Konica Minolta Updates Dealers on Customer-Centric Strategy
Holly Muscolino, Joel Bienvenu, Angèle Boyd, Keith Kmetz
Jan 2012 - Doc # 232844      Insight
This IDC Insight reviews the Konica Minolta Business Solutions (KMBS) 2012 dealer meeting. The meeting provided Konica Minolta with an opportunity to update its U.S. dealer network and industry analysts on the company's strategic directi ...
purchase document
IDC Predictions: What Happens to Hardcopy in 2012?
Angèle Boyd, Keith Kmetz, Jonathan Bees, Joel Bienvenu, Ruth Flynn, Alyson Frasco, Ron Glaz, Phuong Hang, Amy Machado, Holly Muscolino, Sahaja Sarathy
Jan 2012 - Doc # WC20120202      Event Proceeding
While many have anticipated the demise of the hardcopy market, the role of print is still significant in the future IT marketplace. However, there is no question this market has gone through and continues to undergo a substantial transfo ...
Canon Pushing the Boundaries of Automation Further into Paper-Based Business Processes
Gard Little, Holly Muscolino
Jan 2012 - Doc # lcUS23246211      IDC Link
At Oracle OpenWorld 2011, IDC saw a unique demo by Canon that got us wondering about the potential for systems integrators to push the automation boundary further into areas still requiring, or involving, ink on paper. The demo involved the ...
Emerging Markets Present Growth Opportunity for LRS
Frederick W. Broussard, Jacqui Hendriks, Holly Muscolino, Leigh Worthing, Dom Webb
Dec 2011 - Doc # KD57T      Vendor Profile
This IDC Vendor Profile analyzes LRS, a company competing in the output management software market. The profile seeks to review the key success factors of potential, technology/solution, corporate strategy, and customers.: The docum ...
purchase document