IDC Links
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Analyst Photo
Mary Wardley
Vice President, Enterprise Applications and CRM Software

Team:
Customer Relationship Management (CRM)
Directions 2012 (U.S) Participating Analysts
Enterprise Applications
Mobile and Wireless
Social, Unified Communications and Collaboration
Software Business Strategies
Worldwide Software Research

Oracle Buys Eloqua: Expanding Marketing Footprint
Mary Wardley, Gerry Murray, Michael Fauscette, Michael Gerard, Robert P. Mahowald
Dec 2012 - Doc # lcUS23891812      IDC Link
In a year of rapid-fire acquisitions by Oracle in the CRM applications market, and despite Larry Ellison's assertion that there would be no more, the company has gotten one more in under the wire with the agreement to acquire marketing plat ...
Salesforce.com Announces Expanded Marketing Cloud Social Insights Ecosystem at CloudForce New York
Mary Wardley
Oct 2012 - Doc # lcUS23745412      IDC Link
In the pre-brief for the announcement at Cloudforce, salesforce.com included a graphic of a tweet with the following content: "Hey #mobile peeps! Loving the new HP #makeitmatter video! Thinking about getting a tablet.  Anyone know when the ...
Vendor Consolidation Expected to Drive Increased Adoption of Social CRM in Europe
Philip Carter, Alys Woodward, Bo Lykkegaard, Mary Wardley
Jul 2012 - Doc # lcDE23598212      IDC Link
This link assesses a flurry of acquisitions in the Social CRM space and their expected impact on the marketing budgets of European organizations moving forward. Most of this activity has been driven by Oracle, with its acquisitions of Vitru ...
Social Media Marketing Management Driving Social CRM Market as Oracle and SFDC Open Their Billfolds
Mary Wardley
Jun 2012 - Doc # lcUS23526912      IDC Link
The rapid fire acquisitions conducted this week and last by Oracle, then salesforce.com, and then Oracle again are shining a bright light on marketing automation with a social flair. As the social business movement has grown and become esta ...