Team Profile
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EMEA Services


On the right you'll find analysts working on this team. Click on the name of the analyst to view his or her profile. Below is a list of the most recently published research from this team.


New Research

Accenture in Mid-FY13: Slower But Still Healthy
Douglas Hayward
May 2013 - Doc # lcUK24119013    IDC Link
We are already well into the season for vendors reporting their 2013 first-quarter financial results, with some of the major suppliers posting total revenue growth flat or down slightly. We don't of course know how the full year will pan ou...
IT Organization Skills: Increasing Importance of High-Skilled Technology Workers
Cushing AndersonMarianne Kolding
May 2013 - Doc # 241056    Customer Needs and Strategies
This IDC study is the second part of a three-part series of documents that examines changes to IT organization staffing and explores the current trends with the biggest impact on the IT employment picture. Should CIOs hire the best talent (...
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NNIT Places Lean Global Delivery and Customer Satisfaction at the Base of Expansion Ambitions
Jan HorsagerMarianne Kolding
May 2013 - Doc # lcDK24113413    IDC Link
Two years ahead of its strategic goal, Danish IT services vendor NNIT reached the revenue target of DKK 2 billion (€268 million). Net turnover in 2012 ended at DKK 2.028 billion (€272 million) in a substantial climb of 13% from 2011. Operat...
European Enterprise Survey 2013: End-User Priorities
Douglas Hayward
May 2013 - Doc # Q04V    Survey
According to IDC's European Enterprise Survey 2013, some 45% of IT services spend in 2013 will be allocated to projects or technologies that drive revenue growth, increase customer-citizen satisfaction, or otherwise help the organization to...
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European Enterprise Survey 2013: Buyers' Attitude Toward Desktop and Workplace Services
Lionel Lamy
May 2013 - Doc # AE04V    Survey
Security is by far the most pressing investment priority within desktop services in Western Europe, with nearly double the importance of automation, which came a distant second. Beyond security, there is little to distinguish between automa...
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West European Business Consulting Services 2012 Market Sizes and 2013–2017 Forecasts
Douglas Hayward
May 2013 - Doc # Q03V    Market Analysis
2012 was a subdued year in Western Europe for business consulting demand, which grew just 1.5% by IDC's estimate, to just under $23.4 billion. 2013 will be a year of modest recovery in demand, with business consulting revenues demand growin...
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Windows 8 — What It Means for You
Douglas HaywardLionel Lamy
May 2013 - Doc # lcUK24107513    IDC Link
The Financial Times led its front page earlier this week with a story about Microsoft "preparing to reverse course over key elements of its Windows 8 operating system, marking one of the most prominent admissions of failure for a new mass-m...
Accenture Buys London-Based Design Specialist Fjord
Douglas Hayward
May 2013 - Doc # lcUK24105513    IDC Link
Accenture said earlier this week that it has agreed to acquire London-based Fjord, a marketing-oriented design consultancy that specializes in "creating digital experiences and services that engage consumers across platforms including smart...
Fujitsu Reports Heavy Losses — The European Services Perspective
Lionel Lamy
May 2013 - Doc # lcUK24101913    IDC Link
On April 30, 2013, Fujitsu reported a consolidated net loss of $776 million for fiscal 2012, compared to $454 million profit last year, primarily as a result of extraordinary loss stemming from the LSI device business.Full-year consolidated...
Thoughts From Accenture's Global Shared Services Conference 2013
Douglas Hayward
May 2013 - Doc # Q53V    Event Flash
This Event Flash summarizes our thoughts from Accenture's recent Global Shared Services conference in Vienna, Austria. Based on one-to-one meetings and conference sessions with enterprises that have implemented shared services and business ...
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Team Members
Douglas Hayward Douglas Hayward
Associate Vice President, European Services Research
Margaret Adam Margaret Adam
Principal Analyst, IT Services IDC MEA
Juan Sacchi Juan Sacchi
Senior Research Analyst, European Services
Lionel Lamy Lionel Lamy
Associate Vice President, European Software and Services
Jennifer Thomson Jennifer Thomson
Research Director, European Services
Mette Ahorlu Mette Ahorlu
Research Director, European Services
Marianne Kolding Marianne Kolding
Vice President, European Services