IDC - Document at a Glance - 234746

IDC skip navigation »

IDC Home
- Technology Focus:
  - Cloud
  - Mobility
  - Big Data
  - Social, Unified Communication & Collaboration
- International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy.
IDC Insights
- Industry Focus:
  - Energy
  - Financial
  - Government
  - Health
  - Manufacturing
  - Retail
- IDC Insights lines of business assist businesses and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research and analysis is focused on mitigating technology risks and maximizing the effectiveness of IT investments.
Energy
- Areas of expertise:
  - Smart Grid
  - Clean Energy
  - Smart Oil & Gas
- IDC Energy Insights assists energy businesses and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues facing the utility and oil & gas industries.
Financial
- Areas of expertise:
  - Mobile Banking and Payment
  - Enterprise Risk Management
  - Cash Management & Liquidity
  - Buy Side Operations
- IDC Financial Insights assists financial services business and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues facing the banking, insurance, and securities and investments industries.
Government
- Areas of expertise:
  - Infrastructure Consolidation
  - Open Government
- IDC Government Insights assists Government and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues facing the Federal/Central and local/provincial Governments.
Health
- Areas of expertise:
  - EMR and EHR for Providers
  - Connected Health
  - Healthcare Industry Reform
  - Life Sciences Value Chain
- IDC Health Insights assists health businesses and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues facing the payer, provider and life sciences industries.
Manufacturing
- Areas of expertise:
  - Supply Chain Modernization
  - Next Generation Product Lifecycle Management
  - Operational Technology
- IDC Manufacturing Insights assists manufacturing businesses and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues associated with design, development and distribution of goods across markets.
Retail
- Areas of expertise:
  - Retail PLM and Sourcing Optimization
  - Customer Experience (Retail Omnichannel)
  - Merchandising Strategies
- IDC Retail Insights assists retail businesses and IT leaders in making more effective technology decisions by providing insightful fact-based research and consulting services. Our global research analyzes and advises on business and technology issues facing the retail industry.

Shopping Cart | Need Help?

Document at a Glance

IDC Competitive Market Insight: Salesforce.com Calendar 1Q12 Update
May 2012		Doc # 234746		Vendor Needs and Strategies

Printed Page Length: 25 pages
Number of Tables: 7
Number of Figures: 1

By: Mira Perry, Michael Fauscette, Scott Guinn, Robert P. Mahowald, Mary Wardley, Amy Konary, Christine Dover

Price $ 4,500.00

Abstract

This IDC study provides market intelligence details for salesforce.com, covering the first calendar quarter of 2012, with historical reference points included throughout. Data on financial performance, sales highlights, and recent acquisitions sets the stage for a detailed examination of select products and distribution models.

"Salesforce.com continues to expand its functionality in the contact center/customer service market, marketing heavily in that space. Currently, with only approximately 12% of the SFA market, salesforce.com has substantial upside for expansion." — Mary Wardley, VP, Enterprise Applications and CRM Software

IDC Opinion | In This Study | Situation Overview | Future Outlook | Essential Guidance | Learn More

Subscriptions Covered:

Software Applications Competitive Intelligence: Microsoft, Oracle, Salesforce.com, SAP

Companies Covered:

ASSISTLY, INC., Salesforce.com, Inc.

Regions Covered:

Topics Covered:

App stores, Application development software, Applications, Collaborative applications, Customer relationship management applications, Enterprise social software, Marketing automation, Messaging security, Mobility, Sales enablement, Social networking, Software, Touchscreen, eCommerce, iPad

Related Links

Document at a Glance

Table of Contents

Download Document

Save To Bookcase

Full Document

Find documents that reference this document