This IDC study uses the IDC MarketScape model to provide an assessment of a number of providers participating in the business analytics BPO services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.
"BPO vendors find themselves in a favorable position to assist their clients' transformation efforts as enterprises face new sources of competition in this global environment and try to stay competitive by keeping a close check on various business performance metrics," said Mukesh Dialani, research manager, Engineering and BPO Services. "BPO providers that build competency around industry-specific BPO and analytics outsourcing as well as exhibit the capability to assist clients with business consulting services will gain a bigger portion of this business."
Accenture Plc, Infosys Limited, Cognizant Technology Solutions Corporation, IBM, Genpact Limited, Capgemini S.A., Tata Consultancy Services Limited, WNS, Inc, Hewlett-Packard Company, EXL Service Holdings