This IDC study examines the problem management software market for the period from 2009 to 2011. Revenue and market share of the leading vendors are provided for 2011.
"Vendors continue to innovate in this market," comments Fred Broussard, research director, Client Device and IT Service Management Software. "We see that in addition to the increasing importance of problem management software in managing cloud infrastructures, SaaS-based delivery and support for social networking applications and handheld and mobile devices are playing an increasing role as well."
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