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Worldwide Sales Automation Applications 2011 Vendor Shares: Poised for the Selling Season
Jun 2012		Doc # 235472		Competitive Analysis

Printed Page Length: 9 pages
Number of Tables: 1

By: Mary Wardley
Vice President, Enterprise Applications and CRM Software
Team: Customer Relationship Management (CRM)
Team: Directions 2012 (U.S) Participating Analysts
Team: Enterprise Applications
Team: Mobile and Wireless
Team: Social, Unified Communications and Collaboration
Team: Software Business Strategies
Team: Worldwide Software Research

Price $ 3,000.00

Abstract

This IDC study examines the worldwide sales automation applications market from 2009 to 2011. Revenue and market share of the leading vendors are provided for 2011.

"In the relationship-driven world of sales, building, enhancing, and maintaining meaningful and lucrative relationships is key," says Mary Wardley, program VP, CRM and Enterprise Applications. "The joint technologies of social and mobile are granting unprecedented access (social) and the ability to support the customer in face-to-face situation with noninvasive (mobile) solution."

IDC Opinion | In This Study | Situation Overview | Future Outlook | Essential Guidance | Learn More

Subscriptions Covered:

CRM Applications and Customer Experience

Companies Covered:

Cegedim SA, Oracle Corporation, Salesforce.com, Inc., SAP AG, Microsoft Corporation

Regions Covered:

Topics Covered:

Analytic applications, Applications, Customer relationship management applications, Marketing automation, Mobility, Sales operations, Social networking, eCommerce

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