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IDC Competitive Market Insight: Salesforce.com Calendar 2Q12 Update
Aug 2012		Doc # 236353		Vendor Needs and Strategies

Printed Page Length: 24 pages
Number of Tables: 6

By: Mira Perry, Michael Fauscette, Scott Guinn, Robert P. Mahowald, Mary Wardley, Amy Konary, Christine Dover, Vanessa Thompson

Price $ 4,500.00

Abstract

This IDC study provides market intelligence details for salesforce.com, covering the second calendar quarter of 2012, with historical reference points included throughout. Data on financial performance, sales highlights, and recent acquisitions sets the stage for a detailed examination of select products and distribution models.

"Salesforce.com continues to expand its functionality in the contact center/customer service market, marketing heavily in that space. Currently, with only approximately 12% of the SFA market, salesforce.com has substantial upside for expansion." — Mary Wardley, VP, Enterprise Applications and CRM Software

IDC Opinion | In This Study | Situation Overview | Future Outlook | Essential Guidance | Learn More

Subscriptions Covered:

Software Applications Competitive Intelligence: Microsoft, Oracle, Salesforce.com, SAP

Companies Covered:

ASSISTLY, INC., Salesforce.com, Inc., Infor Global Solutions, Inc.

Regions Covered:

North America, United States

Topics Covered:

Android, Application development software, Applications, Collaborative applications, Content applications, Customer relationship management applications, Enterprise social software, Marketing automation, Messaging security, Relational database management systems, Sales enablement, Social networking, Software, Touchscreen, iPad

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