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Document at a Glance

Customer Care Deals Analysis 2006–2011
Sep 2012		Doc # 236833		IDC Presentation

Printed Page Length: (33 slides)

By: Melissa O'Brien, Xiao-Fei Zhang

Price $ 500.00

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Abstract

This IDC Presentation analyzes worldwide customer spending on customer care BPO deals for 2006–2011. Within this study, IDC examines spending by geography, deal size, and industry sector. It also highlights differing trends in discrete and bundled customer care deals. Finally, the Presentation advises on the winning factors that make a customer care BPO provider successful and where the market is going in the long run.

Subscriptions Covered:

BuyerPulse Deals Database: Americas Services , BuyerPulse Deals Database: Asia/Pacific Services , BuyerPulse Deals Database: Australia Services , BuyerPulse Deals Database: Canadian Services , BuyerPulse Deals Database: Central and Eastern Europe, Middle East and Africa Services , BuyerPulse Deals Database: Europe, Middle East and Africa Services , BuyerPulse Deals Database: Latin America Services , BuyerPulse Deals Database: United Kingdom Services , BuyerPulse Deals Database: United States Services , BuyerPulse Deals Database: Worldwide BPO Services , BuyerPulse Deals Database: Worldwide BPO Services (Trial Account) , BuyerPulse Deals Database: Worldwide Services , BuyerPulse Deals Database: Worldwide Services (Trial Account) , Worldwide Customer Care BPO Services