This IDC study provides an overview of the IT services opportunity for managed print services (MPS) providers. It includes an overview of the IT services market as well as recommendations for MPS providers.
"As the managed print services market matures and contracts undergo multiple renewal phases, many MPS vendors seek to offer adjacent services to sustain end-customer value," says Holly Muscolino, research director, Hardcopy Peripherals: Software and Services. "One such path is the integration of managed print services and managed IT services, which offers the end customer one-stop shopping as well as the ability to work with a single trusted provider."
BuyerPulse Analysis: Managed Print and Document Services , Hardcopy Industry Transformation , Hardcopy Peripherals: Software and Services , Network Life-Cycle Services , Software and Hardware Support Services , Worldwide Services