This IDC study contains IDC's worldwide unified communications and collaboration (UC&C) market forecast for 2012–2016. The segments aggregated for this study represent IDC's estimates on customer usage of UC and collaboration technologies instead of a total available market estimate for all technologies that are UC&C capable.
"At this point in time, IDC believes that most organizations are comfortable in their basic understanding of UC and collaboration technologies," states Rich Costello, IDC senior research analyst, Enterprise Communications Infrastructure. "Many have already implemented solutions like IP telephony, messaging (email, IM, and presence), and audio/Web conferencing and are increasingly considering 'next phase' UC&C implementations such as mobility, videoconferencing, and collaboration."
Asia/Pacific Collaboration and Social Business , Asia/Pacific Emerging Technologies , Asia/Pacific Social Enterprise , Central and Eastern European Telecom Services Database , Enterprise Social Networks and Collaborative Technologies , Europe, Middle East and Africa Conferencing Solutions and Services , Europe, Middle East and Africa Enterprise Communications and Collaboration , Europe, Middle East and Africa Unified Communications , Japan Unified Communications and Collaboration , Mobile Enterprise Software , Network Life-Cycle Services , Software and Hardware Support Services , Unified Communications