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This IDC study provides a description of IDC's business analytics services taxonomy. The definitions classify business analytics services provided by IT consulting firms, systems integrators, and BPO providers. These services are discussed in the context of market conditions that necessitate the consumption of these services. Additionally, the taxonomy describes the characteristics of services providers and the different ways in which customers can consume these services.
"IDC's business analytics services taxonomy presents an initial view of the effort to define and depict how customers consume business analytics services," says Mukesh Dialani, research manager, Worldwide BPO and Engineering Services. "Business analytics services have emerged as a key offering for most IT services providers, and customers are seeing the benefits of consuming these services in their business performance," says Ali Zaidi, senior research analyst, IT Consulting and Systems Integration Services.