This IDC study represents a vendor assessment of the comprehensive human resource business process outsourcing (HR BPO) market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this market. This IDC MarketScape covers a variety of vendors participating in the HR BPO market. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"The vendors covered in this analysis generally all provide mature service offerings with similar strengths and weaknesses. However, emerging technologies across cloud, mobile, social, and big data/analytics may prove to be game changers in the next few years," says Lisa Rowan, research vice president, HR, Talent, and Learning Strategies for IDC. "Platforms and platform strategy have always played an important role in HR BPO services, and a move to cloud platforms like Workday may be game changing. Social and mobile open up new, more efficient ways to communicate with clients and clients' employees. HR is clamoring for help with actionable HR metrics, both operational and strategic. Delivering on both types of analyses will be a real differentiator for providers that are able to do so effectively."