This IDC Forecast Update presents an updated five-year forecast for the worldwide services industry for 2012–2016. It updates Worldwide Services 2012–2016 Forecast: Disruption Ahead in the Global Services Market? (IDC #234936, May 2012). The purpose of this update is to identify new trends or changes in assumptions that are influencing worldwide services opportunities and discuss their effects on the worldwide services five-year forecast.
This document presents worldwide market sizing and five-year growth forecasts for IDC's 14 foundation markets.
Business process outsourcing, Customer relationship management applications, Hosting infrastructure services, IT education and training, IT maintenance and support, Network and desktop outsourcing services, Outsourcing engagement services, Pricing and valuation, Project-oriented engagement services, Public cloud services, Systems integration services