This IDC study presents a five-year forecast for the worldwide clientless remote support software market for 2012–2016. Over the past several years, the market for clientless remote support tools has grown significantly.
"Organizations are always investigating new ways to improve support while reducing costs," says Rob Brothers, director of IDC Software and Hardware Support Services program. "These technologies offer them this opportunity, and as a result, we are seeing increased interest in deploying these solutions."
Applications, Disaster recovery, Disk-based data protection, Hardware, Home business, IT maintenance and support, Mobility, Operating systems and subsystems, Pricing and valuation, Remote worker, Smartphone, Software, Tablet PC