Number of Figures: 5
This IDC study provides insight into how analytic models are being applied to marketing and sales processes to increase conversion rates, improve productivity, and provide enhanced customer experiences. Analytics is a rapidly emerging area of B2B marketing. BI and analytics have long been applied to B2C sales and marketing practices and to Web traffic and ad-related optimization. However, high-tech B2B companies are just beginning to learn how to apply the power of these models as well as their inherent limitations in the broader context of B2B customer creation.
"Analytics holds the potential to create quantum leaps in marketing funnel and sales pipeline performance," according to Gerry Murray, research manager in IDC's CMO and Sales Advisory Services. "Early advantages in analytics will put a few visionary companies on a long-term performance curve that will be almost impossible for laggards to cross. It takes too long to build the data, skills, processes, and cultural orientation to support data-driven marketing and sales. Companies with leadership that lack the vision to support investment in analytics will face significant marketplace penalties."
Analytic applications, Big Data analytics and discovery, Business analytics services, Categorizers, Customer relationship management applications, Governance, risk and compliance infrastructure, Market intelligence, Marketing automation, Marketing operations, Sales enablement, Sales operations, Technology buyer