Number of Figures: 2
This IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2013. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.
"IDC believes that while in 2013 customers will continue to shift to using cloud services as their means of outsourcing, the fundamental business model and ecosystem of traditional outsourcing will experience some critical changes and challenges," said David Tapper, VP, Outsourcing and Offshore Services at IDC. "Key areas that will impact traditional outsourcing include a move to own the IT 'stack,' a shift of talent pool to higher-level skills while automating lower-end skills, potential price wars undermining traditional contract values, and an expanding pool of vendors that increasingly look like outsourcers but are not referred to as outsourcers such as SaaS, online, ISVs, and telecommunications providers."
Application Development, Testing and Management Services , BuyerPulse Analysis: Enterprise Application Platforms and Platform as a Service (PaaS) , BuyerPulse Deals Database: Asia/Pacific Services , BuyerPulse Deals Database: Australia Services , BuyerPulse Deals Database: Canadian Services , BuyerPulse Deals Database: Central and Eastern Europe, Middle East and Africa Services , BuyerPulse Deals Database: Europe, Middle East and Africa Services , BuyerPulse Deals Database: Latin America Services , BuyerPulse Deals Database: United Kingdom Services , BuyerPulse Deals Database: United States Services , BuyerPulse Deals Database: Worldwide BPO Services , BuyerPulse Deals Database: Worldwide Services , Finance, Accounting and Procurement BPO Services , Global Sourcing Strategies , HR, Talent and Learning Strategies and Services , Mobile Professional and Outsourced Application Services , Outsourcing and the Impact of Cloud Services , Worldwide Customer Care BPO Services
Application management, Business process outsourcing, Cloud services, Customer relationship management applications, Finance and Accounting BPO, Hosting infrastructure services, Human capital management, Human resources outsourcing services, Infrastructure outsourcing services, Private cloud services, Product mobility outsourcing