Number of Figures: 2
This IDC Insight is an update to IDC's Social Business Taxonomy, 2011 (IDC #230541, October 2011). The market for social business underwent rapid growth and change over the past year as social workflow use cases broadened. The evolution of social business is discussed from an organizational transformation perspective as well as the technology markets that support and enable this change. The social business taxonomy is designed to facilitate market, industry, and end-user understanding of the cultural, technological, and business process changes associated to the use of social tools and technologies. This document reflects a more granular view of the social business process changes impacting enterprises both internally and externally.
CRM Applications and Customer Experience , Digital Commerce Platforms , Enterprise Applications , Enterprise Applications and Digital Commerce , Enterprise Social Networks and Collaborative Technologies , HR, Talent and Learning Strategies and Services
Collaborative applications, Customer relationship management applications, Enterprise resource management applications, Enterprise social software, Financial resource management, Order management, Procurement, Social networking