This IDC study provides our 2013 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It discusses some up-and-coming areas of importance to the market including new features, integrations, and applications for contact centers; social enterprise integrations with collaborative solutions; the increasing role of service providers in UC&C; and the changing delivery model for UC&C support services.
"IDC's 2013 top 10 UC&C predictions research provides insight into some of the more pertinent UC technologies and applications that vendors, providers, and end users are considering today. Some of these predictions are about more nascent technologies, such as UCaaS, WebRTC, and video analytics, while others are a bit more established in the market, such as video, mobile, and social. But the overriding desire here is to give our clients a better sense of short-term technology happenings in the UC&C market, and possibly beyond." — Rich Costello, senior research analyst, Worldwide UC&C and Enterprise Communications Infrastructure.
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