This IDC study presents the top 6 market share leaders for 2012 in the worldwide clientless remote support software market. Over the past several years, the market for clientless remote support tools has grown considerably. Each of these providers is approaching the market in a slightly different manner and developing a niche for itself. More competition will begin to work its way into this market space as more devices hit corporate networks and the demand steadily increases.
"Remote clientless support vendors understand the criticality of centering the focus on enabling quick, user-friendly support from tablet- and smartphone-wielding technicians to tablet- and smartphone-wielding employees and customers," says Ben Hoffman, research analyst, IDC's Mobile Enterprise Software. "The next step for these vendors is to expand upon their value-adds, or this market will run the risk of commoditization."