This IDC study is the third vendor assessment of the managed print and document services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market. This study is composed of two sections. The first section describes characteristics that IDC believes lead to success in the managed print services market. These characteristics are based on vendor surveys conducted for this study, IDC's buyer surveys, and analyst observations of best practices. The second part of this study is a visual presentation of the resulting vendor analysis in a single bubble chart. This display concisely exhibits the quantified scores of the reviewed vendors along two axes — strategies and current capabilities — which determine if the vendor is a Leader, a Major Player, a Contender, or a Participant. In addition, vendor market size and growth relative to the whole market are shown. This section also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. The document concludes with IDC's essential guidance to vendors in support of growth and improved offerings.
"The managed print and document services market continues to mature and evolve, offering customers greater value and challenging vendors to continually evaluate and enhance their product and services portfolios," said Holly Muscolino, research director for Document Solutions. "This study identifies the IDC MarketScape Leaders, Major Players, Contenders, and Participants that make up the current MPS landscape and reflects on the strategies and capabilities needed to be successful."
HP Inc., Lexmark International, Inc., Canon Inc., Xerox Corporation, Samsung, Pitney Bowes Inc., Toshiba Corporation, Ricoh Company, Ltd., Konica Minolta Holdings, Inc., Oki Electric Industry Company, Limited, Kyocera Corporation
Enterprise infrastructure, Home business, IT organizational development, Mobility, Multifunction peripherals, Print services, Printers, Procurement, Sales operations, Technology buyer, Vendor and sourcing management