Number of Figures: 2
This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2014. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.
"2014 seems to be shaping up as the year in which the traditional outsourcers will need a dual strategy of protecting their installed customer base and deals while also elevating strategic investments in new delivery models from cloud services to platform-based capabilities that will require restructuring of existing business models, service portfolios and offerings, and talent," said David Tapper, VP, Outsourcing and Offshore Services, at IDC. "However, the tension of buyers wanting more standardization and automation, the impact of which is using a new business model referred to as a 'utility,' against buyer need for more custom services, coupled with the more legacy brand as 'traditional' outsourcers, is creating a potential crisis of identity and the inability of providers to confuse inputs (core competencies) with outputs (e.g., goods and services). Consequently, ensuring success in pursuing investments in these areas will require a fundamental self-assessment of where these players should position themselves in today's rapidly changing business process and IT outsourcing services markets."
Application Development, Testing and Management Services , BuyerPulse Deals Database: Americas Services , BuyerPulse Deals Database: Asia/Pacific Services , BuyerPulse Deals Database: Canadian Services , BuyerPulse Deals Database: Central and Eastern Europe, Middle East and Africa Services , BuyerPulse Deals Database: Europe, Middle East and Africa Services , BuyerPulse Deals Database: Latin America Services , BuyerPulse Deals Database: United Kingdom Services , BuyerPulse Deals Database: United States Services , BuyerPulse Deals Database: Worldwide BPO Services , BuyerPulse Deals Database: Worldwide Datacenter Services , BuyerPulse Deals Database: Worldwide Services , Global Sourcing Strategies , HR, Talent and Learning Strategies and Services , Outsourcing and the Impact of Cloud Services , Worldwide Customer Care BPO Services , Worldwide Finance, Accounting, and Procurement BPO Services
Application management, Applications, Big Data analytics and discovery, Business process outsourcing, Cloud services, Customer relationship management applications, Finance and Accounting BPO, Human resources outsourcing services, Infrastructure as a service, Outsourced product development, Product mobility outsourcing, Public cloud services, Software as a service