This IDC study provides our 2014 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It focuses on familiar areas such as global UC&C market size, the proliferation of mobile UC&C, the contact center customer experience, and the interest and growth in UC and videoconferencing "as a service" offerings. However, the top 10 list also highlights some up-and-coming areas of importance to the market including the integration of enterprise social network (ESN) software, Google's potential in enterprise UC&C, the growing interest in browser-based communications (i.e., WebRTC), and guidance for services firms in today's UC&C market.
"IDC's 2014 top 10 UC&C predictions research provides insight into some of the more pertinent UC&C technologies and applications that vendors, providers, and end users are considering today. Some of these predictions are about more nascent technologies — such as VaaS and WebRTC — while others are more established in the market. But the overriding desire here is to give IDC clients a better sense of the short-term technology happenings in the UC&C market and possibly beyond." — Rich Costello, senior research analyst, Worldwide UC&C and Enterprise Communications Infrastructure
Android, App stores, Cloud collaboration suites, Collaborative applications, Enterprise IP telephony, Global IT and economic markets, Mobile phone, Networks, Social networking, Telecommunications infrastructure, Unified communications and collaboration, Videoconferencing equipment, VoIP, Windows mobile