This IDC study represents a vendor assessment of the comprehensive human resource business process outsourcing (HR BPO) market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this market. This IDC MarketScape covers a variety of vendors participating in the HR BPO market. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"Multitenant SaaS-based systems provide the one-to-many platform that could boost popularity of HR BPO. Despite numerous attempts to standardize on a platform in the past, the majority of HR BPO deals require the service provider to assume responsibility for whatever HR platform is in place," says Lisa Rowan, research vice president, HR, Talent, and Learning Strategies for IDC. "HR BPO providers are taking a close look at SaaS platforms."