This IDC study is the fourth vendor assessment of the managed print and document services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this growing market. In addition, this year's study places additional emphasis on the delivery of more the more advanced, higher value-added services that IDC has named "managed workflow services."
This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. This display concisely exhibits the quantified scores of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, a Major Player, a Contender, or a Participant. In addition, vendor market share is shown. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. The study provides specific guidance for organizations considering a managed print and document services engagement.
"The managed print and document services market continues to mature and evolve, offering customers greater value and challenging vendors to continually evaluate and enhance their product and services portfolios," said Holly Muscolino, research vice president for Document Solutions. "This study identifies the IDC MarketScape Leaders, Major Players, Contenders, and Participants that make up the current MPDS landscape, with particular emphasis on managed workflow services."