This IDC PlanScape study explores a planning framework that enables CIOs and IT organizations to prepare for and respond to transformative 3rd Platform imperatives that have become essential for IT service innovation. IDC predicts that by 2016, 65% of global competitive strategies will require real-time 3rd Platform IT as a service (ITaaS). The ability of CIOs and IT organizations to grasp how business wants services that serve actual business needs, not traditional IT components, is significantly altering the ways in which service management is defined as successful. This IDC PlanScape document offers clear guidance about the business justification for creating a more mature, business-oriented service management strategy. Moreover, the document details the key stakeholders and their roles and responsibilities in creating a more mature, business-driven IT organization to deliver service innovation to customers.
"Creating a mature, strategic business alignment between IT and its customers requires a clearly defined end-state vision, an empowering IT culture capable of initiating rapid change, and an increasing focus on the financial costs and benefits as measured from a consumption basis versus the traditional cost-budget basis," says Bill Keyworth, vice president of Research at IDC. "A method of assessing service innovation maturity is needed as a planning tool and source of guidance to prioritize and evaluate the progress of an IT organization in adopting to the true customer (business) perspective of IT 3rd Platform services."