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This IDC study describes the 10 most important expectations about the trajectory of and changes in the worldwide IT services market and the underlying drivers, resulting IT implications, and recommended actions for each prediction. This document also includes a summarizing graphic that illustrates the enterprise scope of each prediction and the likely time it will take for each prediction to reach "mainstream" adoption.
"Digital transformation, analytics, and increased importance of cybersecurity are all significant drivers of IDC's worldwide services top 10 predictions for 2016. Changing expectations for IT service delivery, talent availability, and cloud adoption will all impact how IT services are consumed through 2020," says Rebecca Segal, VP, Global Services Markets and Trends.
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