Number of Figures: 1
This IDC Study is based on discussions with various CIOs and senior IT managers (directors) in the Asia/Pacific region, to gather their views on the role of CIO when undertaking outsourcing engagements and if in any way they undermine the position of the CIO within the organization. In addition, conversations in the market allude to more recent threats such as "consumerization" of IT wherein bring your own technology (BYOT) is a much more serious concern than bring your own device (BYOD).
IDC believes that outsourcing is a strategic element in the CIO's armory and can be leveraged to drive both cost reduction, as well as business growth — depending on business objective at hand. However, traditional outsourcing models are not geared well enough to offer the benefits required by businesses today and, as such, cloud is a crucial element that CIOs need to consider.
"CIOs have found it difficult to implement cloud in-house and their projects have mostly been delayed and they have found it difficult to achieve the business outcomes," says Mayur Sahni, research manager, Services, IDC Asia/Pacific. "As such, Outsourcing 3.0 presents a new avenue for CIOs wherein strong ITSM practices, coupled with service orchestration, can help lower cost structures, drive business agility, and better align resources with drive tactical and strategic initiatives for business transformation.
Asia/Pacific Consulting and Integration Services , Asia/Pacific IT Services Opportunities , Asia/Pacific Infrastructure Services , Asia/Pacific Outsourcing: BPO and Global Sourcing and Delivery