This IDC Presentation was presented at the IDC Telecom Summit in November 2011 in Singapore. The presentation sets out our top 10 predictions for 2012 and industry highlights that telecom service providers should be aware of. It sets out the manifesto for success for telcos in the region, as well as the need to focus on what their customers are placing their investment decisions on, and what they should do internally in a very different ICT world that they are now operating in.