Asia Pacific (excluding Japan), or APEJ, governments are under constant pressure to enhance end-to-end citizen service experiences, optimize resource allocation, and rethink the way their employees work.
3rd Platform technologies (i.e., Big Data analytics, cloud, social, and mobility technologies) and the 3rd Platform innovation accelerators (e.g., the Internet of Things, cognitive systems, robotics, 3D printing, augmented & virtual reality, and next-generation security) offer unparalleled opportunities to deliver new business capabilities in all of those fields while minding the following budgetary and prioritization constraints:
- Reducing fiscal deficits and socioeconomic debts and managing financial performance
- Revamping economic growth and reducing the social divide that increases risks of crime, risks of housing problems, and risks of higher incidence of chronic diseases
- Coping with demographic changes, such as the explosion of population in certain parts of Asia, and worsening dependency ratios — all of which will put pressure on already stressed health, education, social care, transport, and public safety systems
- Provisioning for rapid domestic urbanization and global mobility where there is a notable increase in transnational competition for securing foreign direct investments and attracting the right mix of manpower talents to build and transform the local industries
Notably, numerous initiatives aimed at boosting domestic productivity in the APEJ for longer-term survivability and growth do look at leveraging ICT to boost economic export efficiency and volume. In 2016, IDC Government Insights expects APEJ government ICT investments to be channeled into streamlining redundant processes and optimizing the use of limited ICT resources; leveraging effective tools for clear decision making; and putting forth key initiatives to protect organizational digital assets:
- Increasingly, in efforts to spur domestic industry ICT innovation and growth, more APEJ governments are setting up participatory laboratories to help a wider variety of players (e.g., domestic small and medium-sized enterprises) prepare and eventually participate in larger-scale government ICT sourcing tenders. We expect to see more regional authorities (e.g., Smart City leaders) to bring about new sourcing models to invest in transformational 3rd Platform technologies and 3rd Platform innovation accelerators
- In fact, the very premise of the 3rd Platform ICT landscapes fundamentally acknowledges the value of digital data-as-a-strategic-asset. Although data assets are being collected, analyzed, and used more pervasively by APEJ governments, it is noted that not many authorities are aware or have made plans to recognize the socioeconomic value of these data resources — typically, until a very public incidence of cybersecurity data theft occurs.
APEJ governments will eventually have to explore new sourcing techniques and justifications for 3rd Platform ICT investments. It is essential that APEJ governments continue to ensure prudence in procurement practices for ICT investments such as fairness-for-all goals, transparency and accountability drives, and value-for-money choices.
The APEJ implications for the IDC FutureScape on Worldwide Government 2016 Predictions are:
- Digital economy: By 2017, 60% of elected APEJ officials will focus on technology innovation as a means to support regional economic development and attract investments.
- ePersonalization: By 2016, 50% of state and local APEJ governments will leverage externally generated real-time citizen data for service customization.
- Cognitive government: By 2017, 80% APEJ government agencies will fail to leverage cognitive solutions to improve mission outcomes in public safety, transportation, agriculture, and public health.
- Plug& play government: By 2017, at least 35% of APEJ government services will be delivered through plug and play third-party capabilities.
- Innovation governance: By 2018, 70% of APEJ government CIOs in developed countries will create teams and committees to work across siloed hierarchical structures in an effort to foster innovation and agile development.
- Smart Cities: By 2017, the impact of Smart Cities will expand, resulting in 60% of APEJ nations creating national Smart City policies to prioritize funding and document technical and business guidelines.
- Natural Interfaces: By 2018, 50% of last-mile APEJ citizen engagements will be transformed by the ecosystem of human-machine interactions through mobile and natural interfaces.
- Industry clouds: By 2017, 30% of government shared services will have started to transform into industry clouds.
- Continuous audits: By 2018, at least 10% of federal government offices globally will actively track and analyze staff activity both at and outside of work.
- Next-gen cybersecurity: By 2018, government spending on cybersecurity will go from approximately 2% on average, to over 6%.
ASEAN Vertical Markets , Australia Vertical Markets , IDC Government Insights: Asia/Pacific IT Opportunity: Government , IDC Government Insights: China Government Industry Strategies , India Vertical Markets , New Zealand IT Services and Industry Insights
Analytic applications, Data access, analysis and delivery, Digital transformation, Governance, risk and compliance infrastructure, Infrastructure and platform clouds, Internet of things, Security management