This IDC study is the sixth yearly assessment of next-generation telecom operators in Asia/Pacific. The primary focus of this study is to assess the service providers' capabilities to meet the telecommunication and ICT needs of various customer segments. This study leverages the IDC MarketScape framework to evaluate 11 leading regional and global telecommunications service providers in Asia/Pacific. The evaluation framework consists of a large variety of parameters such as comprehensiveness of service offerings, datacenter and cloud capabilities, go-to-market strategy, growth strategy, partner ecosystem, and innovation strategy. Service providers are evaluated based on their current capabilities and their strategies for the next 3–5 years that they have set for the enterprise segment in the Asia/Pacific region.
"Most of the service providers today have responded to enterprise requirements for consistency, cost-effectiveness, and expansive coverage. Regionally and globally, service providers have blanketed key markets and hubs with managed VPN and Ethernet access coverage. However, they differentiate themselves based on their focus and key strategic capabilities. Enterprises need to be aware that even the best positioned telcos may not necessarily meet all their needs and ICT requirements. The service providers are rising to the challenge of meeting these complex enterprise demands, for secure networking, cloud, collaboration, and M2M solutions. More importantly, service providers in the region have realized their role in driving 3rd Platform technologies in emerging markets and are helping enterprises in their transformation journey by acting as trusted advisors who understand their business," says Nikhil Batra, Research Manager for IDC's AP Telecom team.
Orange S.A., Verizon Communications, Inc., Tata Group, Nippon Telegraph and Telephone Corporation, Singapore Telecommunications Limited, AT&T Inc., BT Group plc, Deutsche Telekom AG, Telstra Corporation Limited, GCX LIMITED
Broadband, Customer relationship management applications, Ethernet switch, Internet of things, Networking virtualization, Operating model transformation, Technology buyer, Telecommunications infrastructure, Transformative tech: IoT, robotics and 3D print, Unified communications and collaboration, VoIP