Using the maturity measures and descriptions in the document, readers can:
- Understand exactly what sets "thriving" organizations apart from "surviving" organizations, based on their maturity scores
- Understand industry and peer group expectations for business outcomes and IT outcomes for an increasingly mature (sophisticated) use of cloud in how organizations operationalize their internal IT assets and how they source capability on the public (provider-based) cloud
- Understand the supporting processes, governance models, technologies, and skills to deliver cloud-based service delivery models to their internal customers
- Identify gaps in overall cloud management capabilities based on the aforementioned criteria — or more broadly, vision, technology, people, and process
"The goal of IT organizations has been and will continue to be the provision policy–based access for users to the best IT resources available — whether those resources are developed in-house or sourced externally and best of breed — in order to drive business value," according to Chris Morris, VP, Cloud Services, IDC Asia/Pacific (excluding Japan). "Mastering operations in a 'multicloud' world requires gradual step changes up the maturity scale, but the outcomes — including greater agility, higher revenue, and better business responsiveness — will determine the losers and winners of the next 10 years."