This IDC study presents an analysis of Australia's IT outsourcing services market. IT outsourcing (ITO) is the largest segment within IT services, by revenue size and also has the highest growth rates in terms of compound annual growth rate (CAGR) for the forecast period 2011–2016, reflecting the increasing customer demand and expansion of the market.
"The move from capex to opex and greater ROI from IT investments will drive IT outsourcing engagements. However, though lowering costs is an important driver, customers are increasingly looking to outsourcing as a means of transforming their technology environments involving new technologies (e.g., virtualisation, service-oriented architecture [SOA], and mobility) and new service delivery models (e.g., private and public clouds)", says Raj Mudaliar, senior market analyst, IT Services Research Group, IDC Australia. "Secondly, whilst the rumblings of change from a traditional to a cloud/cloud-based model of delivery have been around for some time, there appears to be a groundswell of events placing increasing pressure on traditional outsourcers to take a fresh look at their business models and reinvent themselves to be future ready".
Application management, Hosted application management, Hosting infrastructure services, IT education and training, IT maintenance and support, Network and desktop outsourcing services, Outsourcing engagement services, Project-oriented engagement services, Public cloud services