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Document at a Glance

ININ's Opportunity for Enabling Mobile Apps in the Contact Centre
Oct 2012		Doc # AU3054121U		Event Flash

Printed Page Length: 2 pages

By: Dustin Kehoe
Associate Director Telecommunications
Team: Telecommunications

Price $ 1,500.00

Abstract

This IDC flash report reviews the Interactive Intelligence (ININ) Interaction Mobilize, which is a platform that enables companies to write their own mobile apps and host on this new platform. While businesses try to do more to enhance customer experience, ININ play is to deliver a platform to enable transformation. These capabilities are bolt on to its core CIC 4.0 capabilities and deployed in a private cloud. Over time the plan is to give customers the options for premise-based solutions and eventually incorporate into a Communications as a Service (CaaS).

In This Event Flash | Situation Overview | Future Outlook

Subscriptions Covered:

Australia Enterprise Mobility

Companies Covered:

INTERACTIVE INTELLIGENCE, INC.

Regions Covered:

Asia Pacific, Australia

Topics Covered:

App stores, Applications, Customer relationship management applications, Mobility, Social networking, Software, VoIP

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