This IDC Presentation presents the analysis on drivers and priorities for ICT spending of the retail and wholesale sectors in Canada. This Presentation draws on IDC's surveys of CIOs and line-of-business executives across the Canadian market as well as discussions across both the IT users and the supply side of the market to provide a map of where short- and long-term opportunities can be found. This study highlights the imperatives for spending that exist across the market at present. After examining the business pressures that are determining corporate investments and decisions, this presentation looks at how this is affecting technology decision making.
"Retailers are coping with an increasing competitive marketplace, with new entrants with new business models (e.g., online, vertically integrated) and changing consumer behaviour. Retailers need to bring a consistent brand experience across all facets of their business (brick and mortar, online and mobile) while accelerating the modernization of their back office toward a "sense and respond" supply chain. This migration to the "omni-channel" world is wholly dependent on technology, especially the four forces of the 3rd Platform. As a result, the retail industry is at the epicentre of business and technology changes brought forth by mobile, social, analytics, and cloud computing," said Nigel Wallis, research director, IDC Canada
Further, Wallis added, "The Canadian retail sector has been through a difficult decade of adjustments. Even after all of that, it's still a substantial market for technology vendors of all stripes. IDC estimates that the ICT opportunity will expand to $6.1 billion in 2019 from $5.2 billion in 2014. Technology vendors should keep in mind that retail is far from homogeneous — certain subsectors are accelerating into their future with the use of 3rd Platform technologies like mobility, analytics, cloud computing, and social business."
This Presentation is part of a series of documents focusing on specific vertical markets. It includes the Canadian ICT market size for 2014, along with forecasts for 2015–2019, including five-year CAGRs for hardware, software, services, and telecommunications.