This IDC study describes the ten most important predictions about the trajectory of and changes in the worldwide IT services market, as well as the implications for Central and Eastern Europe (CEE) markets. It articulates underlying drivers, resulting IT implications, and recommended actions for each prediction. This document also includes a summarizing graphic that illustrates the enterprise scope of each prediction and the likely time it will take for each to reach "mainstream" adoption.
"The current era of IT driven by digital transformation is already affecting companies in the CEE. Coupled with returning business confidence in the region, a great many end-user organizations are expecting to increase annual IT services spending. Although many organizations see the value in new IT investments, they struggle to link technology solutions with business outcomes. This scenario represents a sweet spot of opportunity for IT services providers to help these CIOs connect their IT with business goals." – Associate VP Vladimir Kroa, IT and Cloud Services, IDC CEMA
Business process outsourcing, Cloud-based partners, Customer relationship management applications, Digital transformation, Global IT and economic markets, Hybrid clouds, Infrastructure as a service, Internet of things, Networking virtualization, Security management, Software as a service, Technology buyer