This IDC Energy Insights report provides our top 10 predictions for the North American utility industry in 2013. The predictions are based on a wide range of research including surveys of IT decision makers, in-depth interviews with industry executives, vendor briefings, and data from our Worldwide Utility Industry IT Spending Guide. The report is designed to be useful for utility IT and business decision makers, technology vendors, and other market participants that want to focus their activities on the most important IT priorities and developments in the utility industry.
"In 2013, North American utilities will be faced with the need to beef up lagging revenue to cover infrastructure investments in a climate where customer satisfaction is declining and reliability is threatened by cyberattacks and extreme weather. At the same time, utilities that have invested in smart meters and smart grid technology will move to the next phase," according to Jill Feblowitz, vice president, IDC Energy Insights. "In this scenario, utility IT will invest time and dollars in outage response, security, business efficiency, and customer engagement. IT will become more involved in grid management. Enabling technologies ripe for investment are analytics, mobility, and social business. In anticipation of higher energy prices, residential customers will warm to home energy management and business owners and operators will seek education on smart buildings."
IDC Energy Insights: Smart Demand Management Strategies , IDC Energy Insights: Smart Grid Operations Strategies , IDC Energy Insights: Smart Metering and Communications Strategies , IDC Energy Insights: Utility IT Strategies , IDC Energy Insights: Worldwide Smart Grid Strategies
Applications, Big Data analytics and discovery, Broadband, Cloud services, Customer relationship management applications, Global IT and economic markets, IT maintenance and support, IT operations and implementation, Networking and connectivity devices, Routers, Social business, Social networking