This IDC Energy Insights study provides an analysis of the results of the annual IDC Energy Insights Survey covering France, Germany, Italy, Spain, and the U.K. Analysis is focused on the utilities industry and on 124 interviews carried out between April and July 2011. The purpose of this report is to understand current adoption, priorities, and plans to invest in IT solutions (both enterprise management and line-of-business solutions). This is the third report of a series of four covering the survey carried out on utilities. The first report describes survey methodology, while the second analyzes ICT budget spending distribution and patterns in evolution, channel selection, and satisfaction with primary IT suppliers among utility enterprises in Western Europe. The fourth will analyze trends in new technologies and mobility.
"ICT is more profoundly penetrating utilities business activity and will play a pivotal role in enabling the implementation of next-generation utilities," said Gaia Gallotti, senior research analyst, IDC Energy Insights. "In the next 12 months, the top 3 line-of-business solutions to be invested in are customer care, asset management, and network automation and control. But in order to better prepare for future business and industry evolution, CIOs should also consider having a critical and profound revision of their enterprise information architecture."
Collaborative applications, Content management, Customer relationship management applications, Messaging security, Routers, Sales enablement, Secure content and threat management, Security and vulnerability management software, Security software, Storage software, System infrastructure software, Unified communications and collaboration, VoIP