This IDC Energy Insights study evaluates services providers catering to the worldwide utilities customer operations space by leveraging the IDC MarketScape vendor assessment tool. It analyzes quantitative and qualitative characteristics to provide metrics and context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.
Deloitte, Wipro Limited, Cognizant Technology Solutions Corporation, Atos S.A., Accenture plc, Ernst & Young, Indra Sistemas, S.A., Capgemini S.A., HCL, IBM, Tata Group, PricewaterhouseCoopers LLP, EXL Service Holdings, Infosys Limited, CGI Group Inc.
Analytic applications, Application development services, Big Data analytics and discovery, Business consulting services, Business process outsourcing, Customer relationship management applications, IT education and training, IT maintenance and support, Infrastructure outsourcing services, Network and desktop outsourcing services, Outsourcing services, Procurement, Project and portfolio management, Systems integration services, Technology buyer, Vendor and sourcing management, eCommerce