This IDC Financial Insights report discusses the results of a survey of Canadian banks that focused on 2010 technology investments and planned 2011 investments. Canadian banks continue to wrestle with the uncertain economic times. This has resulted in opportunities for changes to organizational and business priorities reflected in their investment priorities. Priority is being placed on IT reliability and efficiency, improving security, and retaining existing customers.
According to John O'Brien, senior analyst, IDC Financial Insights, "The good news for technology strategists is that the opportunity exists for making a contribution to a bank's bottom line."