The volatile context in which governments operate make systemic change necessary. Incremental step-by-step improvements to government effectiveness will often be the only ones affordable in the short term.
"Agility in architectural design, management, and sourcing is the only way forward for smart governments that want to make information technology a key enabler and trigger of long-term sustainable service delivery," said Silvia Piai, research manager, IDC EMEA Government Insights.
IDC Government Insights: Central and Eastern European IT Opportunity: Government , IDC Government Insights: European Government Technology Strategies , IDC Government Insights: European IT Opportunity: Government , IDC Government Insights: Middle East and Africa IT Opportunity: Government
Big Data analytics and discovery, Cloud computing, Customer relationship management applications, Enterprise social software, Global IT and economic markets, Hardware, Hybrid clouds, Identity and access management, Private cloud services, Procurement, Public cloud services, Relational database management systems