This IDC Retail Insights Perspective provides a review of National Retail Federation (NRF), the largest retail technology event worldwide, which took place in New York City on January 13–16, 2013. The IDC Retail Insights analyst team captured the emerging zeitgeist of 2013 in discussions with many industry participants attending the event. Our bottom line conclusion is that the industry is clearly well down the omnichannel path — with the leaders running headlong in that direction and fast followers not far behind.
We've packed a lot of details and analysis into this Perspective — we hope enough to provoke your thinking afresh the imperatives and possibilities ahead in 2013. Please contact us if you'd like to discuss our findings in your particular context.
IDC Retail Insights: Worldwide Omni-Channel Customer Experience Strategies , IDC Retail Insights: Worldwide Omni-Channel IT Strategies , IDC Retail Insights: Worldwide Omni-Channel Operations Strategies , IDC Retail Insights: Worldwide Omni-Channel Retail Analytics
Dell Inc., Tyco International Ltd., Cognizant Technology Solutions Corporation, SAP AG, TRADECARD INC, SAS Institute, JDA Software Group, Inc., Accenture Plc, Oracle Corporation, GT Nexus, Inc., IBM, Profitect, Inc., Tata Consultancy Services Limited, RedPrairie Corporation Ltd, TAGSYS SA
Analytic applications, App stores, Big Data analytics and discovery, Business consulting services, Categorizers, Data warehouse and analytic applications, Market intelligence, Order management, Outsourcing engagement services, Supply chain management applications, eCommerce
Consumer Marketing and Promotions, Fast Moving Consumer Goods, Global Retailing, Manufacturing, Process Manufacturing, RFID, Retail, Retail Global Supply Chain, Retail investments, Store and Online Shopping Experience