Number of Figures: 15
This IDC Health Insights report covers the findings of the study on EHR satisfaction, the issues that continue to affect EHR adopters, and the sentiment regarding opportunities for replacement and optimization among users. The U.S. EHR market is approaching saturation, yet office-based providers continue to struggle with productivity, workflow, and usability of the newly installed EHRs. In the IDC Health Insights' and MedData Group's EHR Satisfaction Survey fielded in September 2013, IDC found that 58% of ambulatory users are very dissatisfied or dissatisfied or neutral about EHR technology, and the factors that result in these findings are alarming.
According to IDC Research Director Judy Hanover, "Despite achieving meaningful use, most office-based providers find themselves at lower productivity levels than before the implementation of EHR. Workflow, usability, productivity, and supplier quality issues continue to drive dissatisfaction and need to be addressed by suppliers and practices."