The unified communications (UC) and collaboration market in Japan is growing rapidly. IT users need real-time collaboration systems because of the globalization of their business location and their increasing business flow. Also, an enterprise's need to reduce costs, improve workflow efficiencies, generate new revenue streams, and transform the business is greater than ever. A UC/collaboration system is a valuable technology for solving business issues and creating new business value for users. IDC's Japan Unified Communications and Collaboration service is designed to provide detailed analyses and essential guidance to vendors and channels competing in the Japan UC/collaboration market.

• Enterprise IP telephony equipment (including IP PBX, VoIP gateway, IP phone, and IP key telephone systems)
• Enterprise collaborative applications
• IP conferencing systems and services
• IP contact center systems and services
• Enterprise mobile working solutions
• Enterprise social networking

• Japan Unified Communications and Collaboration Systems Market Analysis and Forecast
• Japan Unified Communications and Collaboration Systems Enterprise User Survey
• Japan IP Conference Solutions User Survey
• Japan Enterprise Social Business Market Analysis
• Japan Unified Communications and Collaboration Systems Competitive Analysis

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

1. What is the total addressable market of UC including hardware and UC applications?
2. Which UC solution is growing and has future opportunity?
3. What factors are driving adoption of UC solution implementation in Japan, including IP conferencing and UC messaging?
4. What is the total opportunity for IP contact center solutions, and how will it grow in the near future?
5. What is the current state of the enterprise mobility market and factors driving demand?
6. How does social business deploy as an enterprise collaboration system?

IDC's Japan Unified Communications and Collaboration service reviews strategies, market positioning, and the future direction of several providers in the Japan UC/collaboration market, including:

Avaya, Cisco Systems, Fujitsu, Genesys, Hitachi, IBM, Interactive Intelligence, KDDI, Microsoft, NEC, NTT Communications, OKI Electric, Polycom, Salesforce.com, SAP, Softbank, and Sony.

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