IDC's Central and Eastern European Cloud, Hosting and Outsourcing Services research provides fundamental insight into the region's cloud and outsourcing markets at a multidimensional and strategic level. The service analyzes and quantifies opportunities and market dynamics across the region and pinpoints key trends in operational management of technology, such as cloud-based services, software as a service, and dedicated outsourcing and managed services.

• Traditional onsite types of outsourcing services such as ISO or application management or managed services delivered on premises
• Managed services such as network, managed desktop, managed server, managed storage, and managed security
• Traditional application management, but also hosted application management
• Cloud-based services such as infrastructure, platform, and applications (SaaS)
• User attitudes and plans for cloud-based service delivery models in which unrelated customers share a common application and infrastructure that is managed by a third-party service provider
• Datacenter-based services such as housing, hosting, Web hosting, and managed hosting
• On-demand, utility based models in the form of hosting models or cloud-based models
• Offshore delivery models and the impact on traditional services delivery models

• Dedicated outsourcing categories such as IS outsourcing, AM, and onsite managed services
• Datacenter-based services such as housing, hosting, and managed hosting
• Cloud delivery models that include infrastructure, platform, and applications

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

1. What is the potential market for outsourcing, managed services, and cloud models for carriers, networking vendors, and IT service firms?
2. Which are the leading players in each competitive category and what are their future strategies?
3. How will CEE country markets grow over the next five years?
4. Which services are in demand in each industrial sector of these markets?
5. What are the key growth areas in IT outsourcing/managed services?

IDC's Central and Eastern European Cloud, Hosting and Outsourcing Services research examines how global service providers, CEE system integrators and IT services firms, networking vendors, and telecom carriers are positioning themselves to compete in the traditional outsourcing and managed services markets, as well as cloud markets. This service reviews strategies, market positioning, and future direction of several providers in this market, including:

Accenture, Amazon, Asseco, AT&T, Avaya, BT, Cisco, Croc, CSC, Datacraft, Fujitsu, Google, HP Services, IBM GS, IBS, Microsoft, Ness Technologies, Siemens IT Solutions and Services, Oracle, Telefónica O₂ Services, T-Systems, and Verizon.

For IT suppliers or IT buyers doing business planning and budgeting, sales and marketing, or performance measurement, we have the custom offerings to optimize your success at every stage of your business. Our data- and content-driven approach helps you make better decisions, drive more effective marketing programs, and effectively measure your success - resulting in a greater return on your investment.

Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.

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